Quality & Assurance Manager

Key Responsibilities

Quality Management

• • Develop and implement quality assurance standards across all stores.
  • Ensure consistency in beverage preparation, food quality, and customer experience.
  • Build and continuously improve SOPs for operations and quality control.
  • Monitor product quality from procurement to customer delivery.

Food Safety & Compliance

• • Ensure compliance with FSSAI, HACCP, and food safety regulations.
  • Conduct periodic food safety inspections and hygiene audits.
  • Drive corrective and preventive action plans (CAPA).
  • Maintain quality documentation and audit records.

Store Audits

• • Conduct regular operational and quality audits across all stores.
  • Evaluate cleanliness, hygiene, equipment maintenance, and SOP adherence.
  • Identify operational gaps and implement improvement plans.
  • Track audit scores and drive continuous improvement.

Vendor & Supply Chain Quality

• • Evaluate supplier quality standards.
  • Conduct vendor audits.
  • Ensure raw materials meet quality specifications.
  • Monitor warehouse quality and storage conditions.

Training & Capability Building

• • Train store teams on food safety, hygiene, and operational standards.
  • Conduct refresher sessions and certification programs.
  • Build a quality-first culture across the organization.

Customer Quality Management

• • Analyze customer complaints and identify root causes.
  • Drive corrective actions with Operations and Supply Chain.
  • Monitor customer feedback trends to improve quality.

Reporting & Analytics

• • Publish weekly and monthly quality dashboards.
  • Track audit scores, compliance, wastage, customer complaints, and corrective action closure.
  • Present quality performance to leadership.