Software Developer

Responsibilities:

• Design, develop, implement, and maintain business applications and digital solutions using SharePoint Online, Microsoft Power Platform, Microsoft Dataverse, Microsoft 365, and related technologies.

• Build, develop, and maintain AI-powered applications, AI agents, copilots, chatbots, and automation solutions using Microsoft Copilot Studio, Claude, OpenAI, Gemini, and other company-approved AI tools.

• Develop and manage Microsoft Dataverse data models, tables, relationships, business rules, security roles, and integrations to support business applications.

• Develop intelligent workflows and process automation solutions to improve operational efficiency and business productivity.

• Integrate business applications with Microsoft 365, SharePoint Online, Microsoft Dataverse, databases, REST APIs, and third-party systems.

• Gather and analyse user requirements, identify business challenges, and recommend practical application or automation solutions.

• Implement solutions, including system design, coding, testing, deployment, user training, and production support.

• Maintain solutions through troubleshooting, debugging, performance tuning, enhancements, upgrades, and solution lifecycle management.

• Develop dashboards, reports, and analytics solutions using Power BI and related reporting technologies.

• Provide technical support to users experiencing issues with hardware, software, business applications, Microsoft 365, and network systems.

• Diagnose and resolve issues related to computer systems, software, hardware, applications, and endpoint devices.

• Assist in the installation, maintenance, administration, and support of network, server, cloud, and IT infrastructure environments.

• Support infrastructure maintenance activities, including file servers, application servers, network devices, cloud services, backup systems, and related IT platforms.

• Coordinate with HQ and Global IT teams on server maintenance, cybersecurity initiatives, vulnerability remediation, patch management, software releases, testing, investigations, and critical IT issues, including participation in relevant global IT meetings.

• Serve as an ISO Officer and support Information Security Management System (ISMS) implementation, ISO 27001 compliance activities, risk assessments, internal and external audits, security awareness activities, and corrective action tracking.

• Maintain technical documentation, user guides, operating procedures, system architecture documentation, and knowledge base articles.

• Research, evaluate, and recommend emerging technologies, AI solutions, automation opportunities, and digital transformation initiatives that support business objectives.

• Assist the IT Support team with ad hoc operational requests, user support, project implementation, office IT setup, hardware deployment, troubleshooting, and other IT-related duties assigned by management.

Requirements:

• Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or an equivalent qualification.

• 2 - 4 years of working experience in software development, application development, automation, or digital solution implementation.

• Experience in Microsoft Power Platform, SharePoint Online development, business process automation, and enterprise application development will be an added advantage.

• Experience in AI solution development, AI agents, Copilot technologies, chatbot implementation, and digital transformation initiatives will be an added advantage.

Technical Competencies:

• Microsoft Power Platform: Power Apps, Power Automate, Power BI, Copilot Studio, and Microsoft Dataverse.

• Microsoft 365 & Collaboration Platforms: SharePoint Online, Teams, OneDrive, and Microsoft 365 services.

• AI & Automation Technologies: Microsoft Copilot, Claude, OpenAI, Gemini, AI agents, and prompt engineering.

• Application Development & Integration: REST APIs, system integration, SQL databases, and process automation.

• Operating Systems & Infrastructure: Windows 11, Windows Server administration, and basic Microsoft Azure administration.

• Network & IT Operations: Network fundamentals, endpoint management, infrastructure support, and troubleshooting.

• Information Security & Governance: ISO 27001, ISMS, security best practices, and risk management.

Key Soft Skills required, include but not limited to:

• Enjoys learning new technologies and is willing to work across multiple technology domains, including applications, AI, automation, cloud, infrastructure, server, network, and cybersecurity.

• Strong analytical and problem-solving skills, with the ability to recommend practical business solutions.

• Proven ability to work creatively and independently while contributing effectively in a team-oriented environment.

• Strong communication and stakeholder management skills.

• Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.

• Self-motivated, adaptable, and committed to continuous improvement and innovation.

Opportunities:

• Opportunities to attend training and obtain professional certifications related to AI, Microsoft Power Platform, Microsoft 365, Azure, security, networking, and cloud technologies.

• Opportunities to specialize in AI agent development, digital transformation, automation, infrastructure management, information security, or project management.

• Opportunities to participate in regional and global IT initiatives.

• Opportunities to travel locally or overseas for project assignments and regional collaboration.