AMG Sales Consultant - Mercedes Benz

Job Purpose

To represent and grow the Mercedes-AMG business by delivering an exceptional, highly personalized and performance-focused customer experience to AMG prospects and owners. The AMG Sales Consultant is responsible for developing strong relationships with discerning and high-value customers, understanding their individual performance and lifestyle preferences, and translating these into the right AMG product, specification, and ownership experience.

The role is focused on strengthening the presence and desirability of Mercedes-AMG through expert product knowledge, engaging customer experiences, targeted prospecting, exclusive events, and long-term relationship management, while achieving AMG sales and business objectives in line with Mercedes-Benz brand standards.

Responsibilities:

• Achieve and exceed monthly and quarterly sales targets in both new and certified pre-owned vehicles.
• Effectively manage the full sales cycle from lead generation and customer qualification to closing the sale.
• Promote and utilize financial services, trade-in programs, and value-added products to support deal closure.
• Deliver a premium, personalized customer experience aligned with the Mercedes-Benz brand values.
• Conduct needs analysis to recommend appropriate models and configurations tailored to each customer.
• Manage test drives, product demonstrations, and showroom walk-arounds professionally and confidently.
• Maintain up-to-date knowledge of the entire Mercedes-Benz model range, including features, specifications, technologies, and pricing.
• Serve as a brand ambassador, confidently representing the image, culture, and standards of Mercedes-Benz at all touchpoints.
• Ensure accurate and timely updates of customer data and activities on the CRM system.
• Follow up on leads generated from showroom traffic, digital channels, events, and referrals.
• Build and nurture a loyal customer base through effective relationship management and follow-up.
• Coordinate with Product Experts, Finance Advisors, and Delivery Teams to ensure seamless customer handover.
• Support junior sales team members through guidance

Requirements

• Bachelor’s degree in business administration, Marketing, or a related field.
• Minimum of 2-4 years of experience in automotive sales, preferably in premium or luxury brands.
• Strong communication, negotiation, and interpersonal skills.
• Proven track record in achieving sales targets and delivering exceptional customer service.
• Fluent in Arabic and English (spoken and written).
• Proficient in Microsoft Office.
• Professional appearance and behavior.