Senior Sales Consultant - Mercedes-Benz

Job Purpose

The Senior Sales Consultant at Mercedes-Benz is responsible for delivering an exceptional luxury customer experience while achieving individual and team sales targets. This role demands a consultative approach to selling, in-depth product knowledge, and a passion for the Mercedes-Benz brand. The Senior Sales Consultant will act as a trusted advisor, guiding customers through the entire purchase journey - from initial consultation to vehicle delivery and after-sales follow-up.

Responsibilities:

• Achieve and exceed monthly and quarterly sales targets in both new and certified pre-owned vehicles.
• Effectively manage the full sales cycle from lead generation and customer qualification to closing the sale.
• Promote and utilize financial services, trade-in programs, and value-added products to support deal closure.
• Deliver a premium, personalized customer experience aligned with the Mercedes-Benz brand values.
• Conduct needs analysis to recommend appropriate models and configurations tailored to each customer.
• Manage test drives, product demonstrations, and showroom walk-arounds professionally and confidently.
• Maintain up-to-date knowledge of the entire Mercedes-Benz model range, including features, specifications, technologies, and pricing.
• Serve as a brand ambassador, confidently representing the image, culture, and standards of Mercedes-Benz at all touchpoints.
• Ensure accurate and timely updates of customer data and activities on the CRM system.
• Follow up on leads generated from showroom traffic, digital channels, events, and referrals.
• Build and nurture a loyal customer base through effective relationship management and follow-up.
• Coordinate with Product Experts, Finance Advisors, and Delivery Teams to ensure seamless customer handover.
• Support junior sales team members through guidance, mentorship, and knowledge sharing.

Requirements

• Bachelor’s degree in business administration, Marketing, or a related field.
• Minimum of 2-4 years of experience in automotive sales, preferably in premium or luxury brands.
• Strong communication, negotiation, and interpersonal skills.
• Proven track record in achieving sales targets and delivering exceptional customer service.
• Fluent in Arabic and English (spoken and written).
• Proficient in Microsoft Office.
• Professional appearance and behavior.