IT - Software Application Operation Specialist

Job Description

Responsibilities

• Perform daily operations of assigned systems/applications, especially Digital Banking applications in the Production environment, ensuring system stability and compliance with SLA requirements.
• Deploy and release applications following Agile methodology and CI/CD processes, coordinating with relevant stakeholders to ensure safe and on-schedule releases.
• Manage system configurations and maintain accurate configuration information in the CMDB, ensuring configuration data integrity and traceability of changes.
• Design, implement, and operate system monitoring (Monitoring / Alerting / Dashboard) using tools such as Dynatrace, ELK, Prometheus, Grafana, etc., to proactively detect anomalies and optimize system performance.
• Receive, analyze, and resolve incidents and problems related to systems within the assigned scope.
• Participate in troubleshooting and fixing application issues arising during system operations.
• Support users and business units during application usage, handling operational issues and inquiries.
• Contribute to the development and standardization of operational processes, technical documentation, and runbooks, and continuously improve operational quality.

Job Requirements

Education

• Bachelor’s degree in Information Technology, Software Engineering, or related fields.

Experience

• At least 3 years of experience in roles such as DevOps Engineer, System Engineer, Fullstack Dev, Application Support or equivalent.
• Hands-on experience in deploying and operating:
  • Kong API Gateway
  • Kubernetes
  • Middleware
  • Microservices architectures

Technical Skills

• Experience with:
  • API Gateway / Kong / Middleware
  • Microservices architecture
  • CI/CD pipelines: GitLab CI, ArgoCD (or equivalent)
  • Container & Orchestration: Docker, Kubernetes
  • Middleware / Cache: Redis (or equivalent)
  • Operating Systems: Linux, Windows
  • Programming / Scripting: Python, Ansible, JavaScript (or equivalent)
  • Logging & Monitoring: ELK Stack, Prometheus, Grafana (Dynatrace is a plus)
  • Basic knowledge of Databases

Soft Skills

• Strong communication, coordination, and teamwork skills.
• Effective work management and organization skills.
• Strong analytical and problem-solving abilities, with the capability to handle incidents and negotiate solutions.
• Ability to prepare technical documents such as operational procedures, runbooks, and incident reports.

Certifications (Preferred)

• CKA (Certified Kubernetes Administrator)
• Kong Gateway Enterprise Training & Certification (if available)
• Certifications related to CI/CD, DevOps Foundation, or equivalent
• Other certifications related to DevOps, Cloud, or Container technologies are an advantage