Agentic Commerce Architecture & Delivery Manager | Communications, Media, & Technology

About Accenture Song - Customer Technology, Commerce

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology - Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.

We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.

What’s in it for you

• Lead delivery of Agentic Commerce workstreams where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)
• Contribute to Accenture Song’s Agentic Commerce engineering standards, accelerators, and reusable assets
• Own delivery of solution components and workstreams-from design through build, rollout, and value realization
• Work with global clients across B2C, B2B, and B2B2C commerce
• Grow and mentor multidisciplinary engineering teams across AI, backend, cloud, and commerce platforms

What you will do in this role

As a Manager in Customer Technology - Commerce, you will lead the design, delivery, and scaling of Agentic Commerce workstreams, ensuring AI-driven capabilities are production-ready, secure, and well integrated with enterprise commerce ecosystems.

Commerce & Platform Delivery

• Apply and extend Agentic Commerce architecture patterns across composable and platform-led commerce implementations
• Translate AI-driven commerce designs into executable build plans aligned to Salesforce, Adobe, SAP, and MACH ecosystems
• Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments

Architecture & Engineering

• Design modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services
• Apply enterprise-grade standards for scalability, security, observability, and reliability of agentic systems
• Contribute to build vs. buy evaluations across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure

Delivery & Execution

• Manage engineering and delivery pods across AI, backend, data, cloud, and DevOps
• Implement CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP
• Deliver integration with CRM, CDP, payments, order management, pricing, and fulfillment systems

Governance, Risk & Value Realization

• Implement policy-driven architecture including governance, compliance, auditability, and explainability
• Track technical and business KPIs measuring agent performance, conversion uplift, operational efficiency, and ROI
• Operate human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness

Market & Practice Growth

• Contribute to industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations
• Build and enhance internal accelerators, reference architectures, and reusable components
• Engage senior client stakeholders, translating architectures into delivery outcomes

Basic Qualifications:

• 7+ years of experience delivering enterprise-scale commerce and digital platforms with experience in:
  • Hands-on experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks)
  • Hands-on experience building agentic AI capabilities integrated into production systems
  • Strong knowledge of API-led, microservices-based architectures supporting distributed commerce systems
  • Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms
  • Industry expertise in CMT Industry

Preferred Qualifications:

• Proven success delivering prototype-to-production work with CI/CD, cloud-native architecture, and DevOps
• Experience applying enterprise governance frameworks for AI-driven systems
• Solid understanding of observability, performance benchmarking, and AI evaluation frameworks
• Demonstrated ability to lead and mentor cross-functional engineering teams
• Strong communication skills-able to present designs and delivery plans to senior stakeholders
• Track record of contributing to reusable assets and practice capabilities

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 09/25/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $94,400 to $266,300

Cleveland $87,400 to $213,000

Colorado $94,400 to $230,000

District of Columbia $100,500 to $245,000

Illinois $87,400 to $230,000

Maine $80,400 to $196,000

Maryland $94,400 to $230,000

Massachusetts $94,400 to $245,000

Minnesota $94,400 to $230,000

New York $87,400 to $266,300

New Jersey $100,500 to $266,300

Virginia $87,400 to $245,000

Washington $100,500 to $245,000

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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