Banking Services Hub Lead

Accenture Industry and Enterprise

In today’s business environment, growth isn’t just about building value - it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. At Accenture Industry and Enterprise, you will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.

WhatYou’llDo

The Hub Lead (Operations Lead) is responsible for overseeing day-to-day operations within the hub, ensuring efficient service delivery, strong team performance, and continuous improvement of processes. This role combines operational execution with team leadership and stakeholder management to ensure alignment with business objectives and service quality standards.

The ideal candidate brings 3-5 years of experience in operations, team leadership, or process management, with a strong focus on delivering results, optimizing workflows, and developing people.

Main Responsibilities

• Manage and oversee day-to-day hub operations, ensuring smooth execution and adherence to processes
• Identify process gaps and drive continuous improvement initiatives to enhance efficiency and quality
• Handle operational escalations, ensuring timely resolution of issues and risks
• Coordinate with cross-functional teams (e.g., Delivery Leads, IT, Finance) to ensure alignment on priorities
• Ensure compliance with internal policies, governance standards, and regulatory requirements
• Prepare and present operational reports and performance insights to relevant stakeholders

Professional Skills

• Strong understanding of operational processes and service delivery models
• Experience managing KPIs, SLAs, and performance dashboards
• Knowledge of process improvement methodologies (Lean, Six Sigma - is a plus)
• Ability to analyze data and translate insights into actionable improvements
• Proficiency in tools such as Excel, Power BI, or operational systems/CRMs
• Good understanding of risk management, controls, and compliance frameworks
• Experience in resource planning and workload management

Soft Skills

• Strong leadership and team management capabilities
• Excellent communication and stakeholder management skills
• High level of ownership and accountability
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Collaborative mindset with a focus on team engagement and motivation
• Adaptability and resilience in managing change and operational challenges

Experience

• 3 to 5 years of experience in operations, logistics, or customer operations (previous experience in Banking or similar is a plus)
• Proven experience in a lead / supervisory role
• Experience on delivering results in a process-driven and KPI-focused environment
• Experience in managing teams, handling escalations, and improving operational performance
• Exposure to hub-based or centralized operations environments is a plus

Qualifications

· Bachelor’s degree in finance, Economics, Business, Law, or related field

· English level: C1 (advanced proficiency required).

Working Conditions:

• May be required to work on Client-observed holidays and local holidays
• Legal: Must own a valid work permit or EU/Schengen Space Nationality to legally work in Portugal.

WhatWeOffer

• Healthinsurance
• Life Insurance and Pension PlanPrograms
• Freemedicalservicesattheoffice(Physician,Nutritionist,Psychologist)
• Wellnessprograms
• FlexbenProgram(SupportforEducation,Kindergarden, Training, Technology, Health)
• EmployeeShare Purchase Plan
• PersonalizedtrainingpathsandaccesstoUdemyandPlurisightPlataforms
• Flex-abilityprogram(financialand flexible supportforpeoplewithdisabilities)
• Specialbankingconditions

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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