Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Platform (GCP).
Roles & Responsibilities:
Design solution architecture for scalable bot platforms using Dialogflow CX and GCP
Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)
Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance
Architect scalable designs considering GCP quotas, regions, and failovers
Professional & Technical Skills:
Design solution architecture for scalable bot platforms using Dialogflow CX and GCP
Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)
Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance
Architect scalable designs considering GCP quotas, regions, and failovers
- Good to Have:
Implement CI/CD automation using Cloud Build or GitHub Actions
Drive cost optimization and GCP quotas/limits management
Extract usage insights using BigQuery, Looker Studio, and analytics tools
Additional Information:
- The candidate should have minimum 3 years of experience in Contact Center Technology Implementation.
- Google Cloud Professional Cloud Architect / Developer.
- A 15 years full time education is required BE or B Tech.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.