Dynamics 365 Customer Engagement

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

We are seeking an experienced Dynamics 365 Customer Engagement D365 CE Customer Engineer with a strong background in performance engineering troubleshooting and scalability testing In this role you will partner with enterprise customers to assess solution health analyze performance bottlenecks conduct benchmark and load testing and develop actionable remediation plans The successful candidate will combine expertise in D365 CE Dataverse and Power Platform with strong analytical and communication skills to help customers optimize performance and confidently scale their business critical applications

Key Responsibilities:

Serve as a trusted advisor on Dynamics 365 CE Dataverse and Power Platform performance engineering best practices

Engage in transactional requests to troubleshoot customer issues provide education and mitigate technical blockers

Analyze platform telemetry diagnostic logs and performance data to identify bottlenecks root causes and optimization opportunities

Design and execute scalability load and benchmark testing to validate system performance against expected business workloads

Troubleshoot performance issues related to customizations plugins workflows Power Automate flows integrations security models and large data volumes

Identify risks to delivery success and proactively implement mitigation strategies

Create prioritized remediation and optimization plans based on technical findings and customer business objectives

Basic Qualifications:

Minimum 5 years of experience designing and delivering performance and scalability assessments for Dynamics 365 CE and Dataverse including workload modeling automated test development load execution telemetry correlation root cause analysis and presentation of prioritized remediation recommendations.

Up to date product knowledge in Dynamics 365 Customer Engagement Modules

Dynamics 365 Sales

Dynamics 365 Customer Service

Dynamics 365 Field Service

Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform

Dataverse

Power Apps

Power Automate

Power Platform admin center

Brings a track record of reviewing solution designs and calling out practical improvements to scalability performance and maintainability

Skilled at environment health assessments and making recommendations to improve stability

Strong troubleshooting skills to diagnose and resolve performance issues in Dynamics 365 CE environments improving system responsiveness and reliability

Hands on development and data integration across Dynamics 365 CE including client side scripting TypeScript JavaScript server side logic Dataverse plugins in C and data integration tools

Comfortable managing solution lifecycle across environments including solution packaging pipeline based deployments version control and safe promotion from development to production

Minimum High School/ GED Diploma

Preferred Qualification

Effective communication skills to identify engage and interact with key stakeholders

Proficiency in delivering technical training

Consulting and customer facing role experience

Excellent problem solving and troubleshooting skills

Ability to work collaboratively in a team environment

Deep technical acumen combined with a curiosity to continue learning Excitement for modern engineering tools and practices

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/09/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs

Role Location Hourly Range

California $60 to $70

Cleveland $60 to $70

Colorado $60 to $70

District of Columbia $60 to $70

Illinois $60 to $70

Maine $60 to $70

Maryland $60 to $70

Massachusetts $60 to $70

Minnesota $60 to $70

New York $60 to $70

New Jersey $60 to $70

Virginia $60 to $70

Washington $60 to $70

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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