Senior Customer Success Manager
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Nov 1, 2026.
Join Vantage, a rapidly growing company in the cloud cost management space. As a Senior Customer Success Manager, you will be the main point of contact for customers after they subscribe to Vantage. You will lead onboarding, conduct training sessions, solicit ongoing product feedback, present business reviews, and advocate for the customer within the company. This role requires a technical background and experience in customer success or technical account management. Benefits include flexible PTO, meaningful equity, and remote work options.
Missions
- Lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
- Serve as the main point of contact for customers after they’ve subscribed to Vantage, conducting training sessions, soliciting feedback, and presenting business reviews.
- Advocate on behalf of customers within the Vantage organization, driving timely resolution to support issues and feature enhancement requests.
Profil recherché
- 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS- Previous experience with FinOps Cloud Cost Management solutions
- You have a bias for action and believe in continuous development, ambiguity is in your comfort zone
- Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts
- A kind person
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
- Strong emotional intelligence and the ability to empathize with customers
- Monitoring and observability expertise
- One or more of the following certifications: AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), Google Cloud Digital Leader
- One or more of the following certifications: FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, FinOps Certified Engineer
- Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
- Relevant Data Visualization / financial product experience