Technical Product Manager

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Title: Technical Product Manager

Location: Las Vegas NV

Duration: Contract

Technical Program Manager - Conversational AI

Job Description / Roles and Responsibilities:

The Technical Program Manager will drive the planning, execution, and delivery of Conversational AI and Generative AI programs, partnering closely with Product, Engineering, Architecture, Business, and Project Management teams. The role will be accountable for translating product strategy and roadmaps into executable technical plans and ensuring key milestones are delivered with strong visibility, governance, and stakeholder alignment.

Key Responsibilities:

• Own end-to-end program execution for Conversational AI and Generative AI initiatives, driving programs from ideation and solution definition through development, testing, launch, monitoring, and continuous improvement.
• Translate product roadmaps and business priorities into executable program plans, defining milestones, deliverables, dependencies, risks, and critical paths.
• Partner with Product Owners, Engineering, Architecture, Data/AI, CRM, and business stakeholders to align scope, requirements, technical solutions, priorities, and delivery timelines.
• Drive product and technical milestones, ensuring teams remain aligned on commitments, dependencies, decisions, and delivery outcomes.
• Coordinate execution of Generative AI and Large Language Model (LLM) capabilities, including pilots and production solutions supporting conversational and guest/customer experiences.
• Facilitate requirements and technical discussions, including user stories, acceptance criteria, solution dependencies, integration requirements, and release readiness.
• Identify and proactively manage cross-team dependencies, technical risks, delivery blockers, scope changes, and execution gaps, driving them to timely resolution.
• Establish program governance and provide clear visibility into milestone status, risks, issues, dependencies, decisions, and next steps for leadership and stakeholders.
• Work closely with engineering and product teams across the development, testing, user acceptance, deployment, and post-launch monitoring lifecycle.
• Use data, conversational analysis, product performance insights, and technical understanding to support prioritization and continuous improvement of Conversational AI capabilities.
• Coordinate multiple parallel workstreams and ensure appropriate sequencing of development activities based on technical and business dependencies.
• Support development and execution of strategic technology roadmaps within the Conversational AI, Generative AI, customer insights, and CRM ecosystem.
• Drive resolution of complex program-level risks, issues, and changes that may impact multiple products, systems, or stakeholder groups.
• Facilitate effective communication between technical and non-technical teams, translating complex technical topics into clear business impact, decisions, and actions.
• Promote strong execution discipline, accountability, and predictable delivery across Conversational AI programs.

Qualifications Required:

• Strong experience in Technical Program Management, Technology Delivery, or large-scale technical project/program execution.
• Demonstrated experience driving complex, cross-functional technology programs and product milestones involving Product, Engineering, Architecture, Business, and other technology teams.

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Do

1. Customer requirements gathering and engagement

• Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
• Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
• Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
• Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
• Understand and communicate the financial and operational impact of any changes
• Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
• Empower the customers through demonstration and presentation of the proposed solution/ prototype
• Maintain relationships with customers to optimize business integration and lead generation
• Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers

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2. Engage with delivery team to ensure right solution is proposed to the customer

a. Periodic cadence with delivery team to:

• Provide them with customer feedback/ inputs on the proposed solution
• Review the test cases to check 100% coverage of customer requirements
• Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
• Deploy and facilitate new change requests to cater to customer needs and requirements
• Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
• Conduct Integration Testing and User Acceptance demo s testing to validate implemented solutions and ensure 100% success rate
• Use data modelling practices to analyze the findings and design, develop improvements and changes
• Ensure 100% utilization by studying systems capabilities and understanding business specifications
• Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer

b. Support Project Manager/ Delivery Team in delivering the solution to the customer

• Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
• Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
• Ensure Customer Satisfaction through quality deliverable on time

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3. Build domain expertise and contribute to knowledge repository

• Engage and interact with other BA s to share expertise and increase domain knowledge across the vertical
• Write whitepapers/ research papers, point of views and share with the consulting community at large
• Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
• Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

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Deliver

No.

Performance Parameter

Measure

1.

Customer Engagement and Delivery Management

PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.

2.

Knowledge Management

No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter

Mandatory Skills: Product Management Consulting

.Experience: 5-8 Years

.The expected compensation for this role ranges from $60,000 to $135,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.