HR Services Operations (Payroll) Associate - Mandarin Speaking

Job Summary:

Manage end-to-end payroll processing for assigned countries within a client-facing BPO environment, ensuring accuracy, timeliness, and compliance with statutory requirements. Collaborate with cross-functional teams and external vendors to resolve issues, support audits, and drive continuous improvement. Success in this role requires agility, attention to detail, and the ability to navigate complex, multi-country payroll scenarios with speed and precision.

Key Responsibilities:

• Execute monthly payroll cycles with a focus on accuracy, timeliness, and compliance

• Reconcile payroll data across finance and HR systems to ensure consistency and audit readiness

• Handle complex payroll queries and escalate issues appropriately to internal or client stakeholders

• Prepare statutory filings and support internal/external audits and compliance reviews

• Collaborate with country HR teams and third-party vendors to ensure alignment on payroll inputs and timelines

• Identify and implement process improvements to enhance payroll efficiency, accuracy, and service delivery

• Maintain documentation and controls in accordance with client policies and regional regulations

Job Qualifications:

• Bachelor’s Degree in Accounting, Finance, Human Resources, or a related field

• 1 - 5 year of experience, preferably with exposure to multi-country operations across SEA and ANZ.

• Strong proficiency in both Mandarin and English languages due to supporting markets including China.

• Solid understanding of payroll legislation, taxation, and statutory reporting requirements

• Proficient in payroll systems and Microsoft Excel (including pivot tables and VLOOKUP); hands-on experience with HRIS platforms such as Workday, SAP, ADP, Oracle, or similar

• Excellent communication skills with proven ability to manage diverse stakeholders in a fast-paced, client-facing environment

• Demonstrated agility in managing shifting priorities, service volumes, and country-specific compliance requirements

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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