Technology Support Engineer
Confirmed on the employer's own hiring board on Nov 8, 2026. First seen by Alion on Nov 5, 2026. Accenture scores A on the Alion truth index.
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Dynatrace APM
Good to have skills : Splunk, Datadog
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, your day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. You will be responsible for managing change requests and ensuring that all updates are well documented to facilitate efficient troubleshooting. Collaboration plays a key role in your routine, as you work closely with vendors and service management teams to analyze issues and implement effective solutions, thereby supporting the overall health and performance of the technology environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in documenting and updating technical knowledge base articles to enhance team efficiency.
- Support junior team members by sharing expertise and providing guidance on complex issues.
- Engage proactively with vendors to escalate and resolve technical challenges.
- Monitor system performance and recommend improvements to prevent future incidents.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Dynatrace APM.
- Good To Have Skills: Experience with Splunk, Datadog.
- Strong analytical skills to diagnose and resolve complex system issues.
- Ability to manage and implement Requests for Change with minimal disruption.
- Experience in collaborating with cross-functional teams and external vendors.
- Familiarity with incident management and problem resolution processes.
Additional Information:
- The candidate should have minimum 3 years of experience in Dynatrace APM.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
15 years full time educationAbout Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.