Analyst, BI & Analytics

The role supports a best-in-class BI platform designed to provide key information to hotel and corporate commercial teams and enable data-driven decision making. Responsibilities cover the full product cycle including data sourcing cleaning validation building dashboards and reports conducting training troubleshooting and other user support.

Dashboard and report development

• Build dashboards providing critical metrics and business intelligence
• Continuously optimize user experience with reporting tools e.g. Tableau
• Achieve operational efficiency by automating routine reporting requests
• Provide reporting and analysis on top-line performance
• Liaise with Central data teams to manage user on-boarding and maintain Tableau & Snowflake environments

Training & Support

• Create and maintain documentation on all dashboards and reports
• Monitor customer support inbox and promptly engage with users
• Run webinars as needed on new dashboards refreshers FAQs etc
• Document user requirements for creating or enhancing reports

Data Collection and Governance

• Source data from relevant sources including PMSs RMS outside benchmarking data vendors and others
• Design & build data warehouse structures
• Monitor regular data flows to ensure accuracy and completeness. Build data governance structures to quickly alert of discrepancies
• Manage processes to correct data deficiencies as quickly as possible

Research and Analysis

• Conduct ad-hoc analysis to answer business questions understanding requirements designing methodology presenting conclusions
  Other Duties and Projects as Requested

Qualifications:

• Four year degree from an accredited University in Hospitality Computer Science Engineering Quantitative Analysis or a related field
• 3-5 years working experience in hospitality or data analysis
• Min 3 years experience in Tableau
• Min 3 years experience with databases like Snowflake
• Familiarity with automation scripts eg. VBA Power Automate Bash
• Professional Written and Verbal communication skills in English

Remote Work:

No

Employment Type:

Full-time