Assistant Manager - Housekeeping
Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Oct 30, 2026. Accor scores B on the Alion truth index.
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We're looking for a detail-oriented and motivated Assistant Manager - Housekeeping to join our dynamic team in Mumbai, India. In this role, you'll play a crucial part in maintaining the highest standards of cleanliness, organization, and guest satisfaction across our facility. As an Assistant Manager, you'll lead, inspire, and support a dedicated housekeeping team while ensuring seamless operations and exceptional service delivery. If you're passionate about creating pristine environments and developing team members, we'd love to hear from you!
- Supervise, train, and mentor housekeeping staff to ensure consistent adherence to cleaning standards, safety protocols, and company policies
- Conduct regular quality inspections of all areas to verify cleanliness, maintenance, and compliance with organizational standards
- Manage daily housekeeping operations, including task assignments, scheduling, and resource allocation to optimize efficiency
- Maintain accurate inventory records of cleaning supplies, equipment, and materials; coordinate procurement as needed
- Address guest concerns and complaints with empathy and professionalism, implementing corrective actions promptly
- Collaborate with other departments (front desk, maintenance, management) to ensure seamless coordination and exceptional guest experiences
- Develop and implement customized training programs to enhance staff skills, performance, and career development opportunities
- Monitor and analyze housekeeping metrics, including turnaround times and quality scores, to identify improvement opportunities
- Ensure compliance with health, safety, and environmental regulations across all housekeeping operations
- Prepare detailed reports on departmental performance, staffing, and operational challenges for management review
- Foster an inclusive, supportive team environment that encourages open communication and continuous improvement
- Respond flexibly to operational challenges and adapt strategies to meet evolving organizational needs
**Required Qualifications:**
- High school diploma or equivalent
- Minimum 3-5 years of housekeeping experience, with at least 2 years in a supervisory or assistant manager capacity
- Proven expertise in housekeeping operations, cleaning protocols, and facility maintenance standards
- Strong leadership and team management skills with the ability to motivate and develop staff
- Excellent organizational and time management abilities
- Proficiency in quality control and attention to detail
- Strong interpersonal and communication skills (verbal and written)
- Ability to work flexible schedules, including weekends and holidays as required
- Problem-solving mindset with decisive decision-making capabilities
- Knowledge of health, safety, and sanitation regulations
**Preferred Qualifications:**
- Housekeeping management certification or equivalent professional credential
- Experience with housekeeping management software or property management systems
- First Aid and CPR certification
- Budget management and cost control experience
- Experience in the hospitality industry
- Bilingual proficiency (English and Hindi or regional languages)
- Demonstrated track record of improving operational efficiency and reducing costs
- Experience implementing sustainable and eco-friendly cleaning practices
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.