Rooms Division Manager

Main Duties:

• Tour hotel daily audit team members adherence to hotel policies and procedures in all phases of service and job functions. Follow up with designated personnel when needed
• Conduct lineups review all information pertinent to the days business
• Conduct weekly meetings with divisional managers and review all information pertinent to the weeks business
• Review departmental/divisional profits payroll expenses rooms expenses cost per occupied room previous days occupancy and room revenues
• Analyze market trends and review clientele to work on upsell opportunity to increase the hotels revenue
• Monitor and handle guest complaints in an expedient and effective manner
• Anticipate soldout situations; assist in locating alternative accommodations for guests and assist in following up with guests in accordance with hotel policies and procedures
• Review all outoforder rooms daily with respective departments to determine most current status and estimated date for return to room inventory
• Monitor monthly status of all accrual categories i.e. linen bathrobes uniforms etc. Team Management
• Plan for future staffing needs
• Interview select and recruit direct reports
• Identify and develop team members with potential. Mentor and train appropriate employees for upward growth
• Conduct performance review with the team
• Constantly monitor team members appearance attitude and degree of professionalism
• Develop conduct maintain all staff training programs for team members focusing on their development needs providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members obtain their feedback rectify operation issues and provide a regular forum for department communication

Qualifications:

• A degree in Hotel or Tourism Management or something closely related.
• Handson leadership experience across both Housekeeping and Front Officeyou know how to run the show and keep things smooth behind the scenes.
• Youve got business smartscomfortable with forecasting budgeting and revenue strategy and always thinking one step ahead.
• A sharp thinker and a creative problemsolver you know how to turn challenges into opportunities and keep guests smiling.
• A true leader who brings out the best in your teamyouve coached mentored and motivated high performers and know how to build a strong positive culture.

Additional Information:

Votre quipe et votre environnement de travail:
En quelques mots prsentez lquipe ltablissement ou lenvironnement de travail qui reflte la culture de lquipe
Note: Vous pouvez inclure ici les spcificits locales ou les critres lgaux tels que le permis de travail.
Notre Engagement Diversit & Inclusion:
Nous sommes une entreprise inclusive et notre ambition est dattirer de recruter et de promouvoir la diversit des talents.

Remote Work:

No

Employment Type:

Fulltime