In‑Service Program Manager (ISPM)

Product Line Business & Financial Ownership

• Responsible for ensuring product line Sales, EBITDA, and Cash performance for assigned in-service products through enabling efficient and effective operational performance
• Translate business plans into actionable work packages and projects plans
• Support annual product profitability reviews (3-5-year outlook, risks, inventory/LTB, investments, roadmap, and strategic recommendations)

In-Service Execution & IPT Leadership

• Organize and lead daily/weekly IPT execution for all projects and monthly In-Service Program Reviews
• Integrate cross-functional priorities to meet delivery, quality, reliability, and cost commitments
• Serve as the single point of accountability for issue resolution and escalation.

Customer Management & Voice of the Customer (VOC)

• Act as the primary customer interface for all in-service matters, including performance reviews and escalations
• Proactively manage VOC, scorecards, returns, and warranty drivers; translate customer feedback into corrective actions and product roadmap inputs
• Coordinate contractual communications in partnership with Contracts and Sales

Lifecycle & Gate Governance

• Assume ownership post-PRRand ensure in-service readiness (shipping/billing, documentation, training, support)
• Lead LRIP execution and prepare FRP Decision Gate content, including APQP readiness, KPI performance, supplier maturity, ECO/ECR impacts, and financial updates
• Maintain discipline in change control, baseline management, and lifecycle documentation

Sustaining Engineering & In-Service Projects

• Own the sustaining project portfolio (e.g., obsolescence, cost reduction, test improvements, reliability and quality fixes)
• Govern tailored project gates (Kickoff, Baseline, Design Review, TRR, PRR, Closeout)
• Ensure scope, schedule, cost, and benefits realization with documented lessons learned

Quality, Reliability & Return-to-Green (RTG) Leadership

• Lead RTG plans when KPIs fall below target (delivery, escapes, warranty, cost, cash)
• Drive corrective actions across internal functions and suppliers (CARs/SCARs)
• Champion continuous improvement (Lean) and value engineering across the in-service lifecycle

Sunset / End-of-Life (EOL) Management

• Lead EOL business case development in partnership with leadership
• Coordinate customer communications, last-time buys (LTB), supplier exits, inventory strategy, and transition to replacement products
• Execute EOL in collaboration with Transition Program Management

Continuous Improvement and Lean Manufacturing

• Lead and support kaizen events to improve upon KPI and process excellence
• Apply value stream thinking to reduce lead time, WIP, and variation
• Drive process and documentation simplification

Basic Qualifications:

• Bachelor’s degree in Business, Engineering, Operations, or related field
• Program/project management experience leading cross-functional teams through execution, production, and sustainment phases
• Knowledge of earned value concepts and/or integrated master scheduling principles
• Demonstrated financial and business acumen with experience driving performance to Sales, EBITDA, and Cash objectives
• Experience interfacing with customers and managing contractual/program communications in partnership with Contracts and Subcontracts
• Working knowledge of production readiness, manufacturing/operations processes, supply chain execution, and quality systems
• Ability to manage multiple complex priorities, establish execution cadence, and drive timely decisions through KPIs
• Must have experience leveraging Continuous Improvement methodologies to ensure program performance and improve business effectiveness

Preferred Qualifications:

• Experience in working with SAP/ERP
• Strong understanding of AS9100 and FAA requirements and regulations.
• Formal Continuous Improvement, Lean or Six Sigma training.
• Demonstrated experience implementing process automation and application of AI tools in the manufacturing environment