IT Administrator I

Company: Protos Security

Job Title: IT Administrator I

Reports To: Vice President, Information Technology

Location: Roanoke, Virginia (On-site)

Company Overview

Protos Security, a subsidiary of Security Services Holdings, is one of the nation’s leading providers of physical security services. Headquartered in Norwalk, Connecticut, Protos delivers security guarding and off-duty law enforcement solutions across the United States, supported by offices throughout the U.S. and international locations in Canada and the United Kingdom.

By combining experienced security professionals, responsive service and purpose-built technology, we provide clients with greater visibility, accountability and control over their security programs. We are raising the standard for how physical security is managed and delivered, helping protect people, property and communities.

Position Summary

The IT Administrator I supports the technology systems, equipment, and services used across Protos Security and its affiliated organizations. This role provides Tier 1 and Tier 2 technical support, assists with employee onboarding and offboarding, and works closely with internal stakeholders, managed service providers, and technology vendors. The position also supports system updates, infrastructure projects, security practices, reporting, and continuous improvement initiatives while gaining exposure to broader IT projects and technologies.

Essential Duties & Responsibilities

• Provide Tier 1 and Tier 2 technical support, troubleshooting hardware, software, network, mobile device, and peripheral issues.
• Support technology-related onboarding and offboarding activities, including equipment setup, system access, and device coordination.
• Troubleshoot, maintain, and coordinate repairs for laptops, desktops, printers, handheld devices, and related equipment.
• Administer and support Microsoft 365 and Active Directory environments.
• Coordinate with the company’s managed services provider and other IT vendors to resolve issues and support business operations.
• Monitor vendor activities, service delivery, project status, roadblocks, and risks, communicating relevant updates to IT leadership.
• Obtain and review system audit information to help ensure established technology and security practices are followed.
• Identify opportunities to patch, update, and improve software, systems, and technology processes.
• Support major IT initiatives, including system updates, upgrades, migrations, infrastructure changes, and outage response.
• Escalate unresolved problems, service delays, equipment repair issues, and other technology risks to the appropriate support resource.
• Assist with network and core infrastructure conversion projects.
• Support data analysis, ad hoc reporting, and other departmental reporting needs.
• Partner with the Senior Network Architect on projects that advance departmental and organizational IT initiatives.
• Collaborate with the internal IT team to improve systems, processes, and service delivery across all supported brands.

Qualifications & Experience

• High school diploma or equivalent required; college degree in information technology, computer science, or a related field preferred.
• Hands-on experience troubleshooting laptops, desktops, printers, mobile devices, and other workplace technology.
• Working knowledge of Microsoft 365 and Active Directory.
• Experience providing Tier 1 or Tier 2 technical support.
• Strong troubleshooting, problem-solving, and escalation skills.
• Strong verbal and written communication skills, including the ability to explain technical information to audiences at different levels of the organization.
• Ability to organize competing priorities and work effectively with internal stakeholders, external vendors, and managed service providers.
• 3-5 years of technical support or related experience preferred; relevant education may substitute for some professional experience.
• Network or core infrastructure conversion experience and data analytics or ad hoc reporting experience are preferred.

Why You’ll Love Working With Us

At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:

• Purpose Driven Work - Every role contributes to building smarter, more secure environments
• Growth Opportunities - Mentorship, cross functional projects, and career development
• Collaborative Culture - Open communication, respect, and team first thinking
• People First Values - Inclusive culture and generous employee support

Benefits Include:

• Competitive compensation
• Health, Vision, Dental, and Life Insurance
• Employee Assistance Program
• FSA / HSA
• 401(k) with employer contribution
• Excellent Paid Time Off (24 days)
• Collaborative work environment (and great coffee!)

Compensation:

• Employment classification: Exempt
• Pay range: $65,000 - $68,000

Travel:

• Occasional travel to Protos Security and affiliated company locations, including some overnight travel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing).

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.