Business Analyst - A26325

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for a Business Analyst

This is a fixed term contract role. The engagement is 1 year

You will work in Singapore Government Agencies

Internal Code: A26325

As a Business Analyst in the Ministry of Social and Family Development Information Technology Group (MSF ITG), you will support Artificial Intelligence (AI) initiatives and governance by helping public officers understand, evaluate, and adopt AI safely. This includes creating awareness of Whole of Government (WOG) and emerging AI solutions-particularly in generative AI-while translating AI safety, trust, and responsible-use considerations into practical guidance for MSF divisions. You will contribute significantly to strengthening MSF’s AI ecosystem and enabling confident, responsible adoption across the organisation.

If you are passionate about shaping the future of AI and its responsible implementation across family and social services, we invite you to join us on this exciting journey.

This role suits someone who thrives in a product-driven environment, enjoys connecting dots across teams, and communicates clearly and confidently in both technical and non-technical settings.

What will you do?

As a Business Analyst in the Ministry of Social and Family Development Information Technology Group (MSF ITG), you will support Artificial Intelligence (AI) initiatives and governance by helping public officers understand, evaluate, and adopt AI safely. This includes creating awareness of Whole of Government (WOG) and emerging AI solutions-particularly in generative AI-while translating AI safety, trust, and responsible-use considerations into practical guidance for MSF divisions. You will contribute significantly to strengthening MSF’s AI ecosystem and enabling confident, responsible adoption across the organisation.

• If you are passionate about shaping the future of AI and its responsible implementation across family and social services, we invite you to join us on this exciting journey.
• This role suits someone who thrives in a product-driven environment, enjoys connecting dots across teams, and communicates clearly and confidently in both technical and non-technical settings.
• Responsible for uncovering operational pain points and inefficiencies where AI could provide meaningful solutions and automation opportunities.
• Design and support development of AI prototypes to across divisions to maximise adoption and integration success.
• Monitor performance of deployed AI projects and develop strategies to expand successful implementations throughout MSF.
• Conduct workshops and collaborate with stakeholders to build AI literacy, raise awareness of approved AI tools, and enable public officers to adopt AI safely and responsibly in their day-to-day work.
• Track and report on AI initiative outcomes, including efficiency gains and cost savings, while supporting long-term AI strategy development.
• Develop reusable frameworks, standards, documentation, and training materials to support sustainable process excellence.

Requirements

What are we looking for?

• 2 to 4 years of experience as a technical business analyst, AI advocate, or innovation practitioner in a technology, preferably with hands-on involvement in AI awareness, adoption, or innovation initiatives
• Good understanding of LLMs, how they work, how to do prompt engineering effectively, and how to build apps with them, their applications, and associated risks.
• Keen interests in AI development, including development in global AI regulations and guidelines.
• Preferably competent in Python programming, with some familiarity of cloud deployments for ML models and LLMs
• Strong written and verbal communication skills, with the ability to translate technical concepts for both technical and non-technical stakeholders.
• Structured, detail-oriented, and accountable, with strong documentation habits and follow-through.
• Comfortable working cross-functionally with engineering, product, policy, frontline teams, and external partners.
• Collaborative and humble, with a strong sense of ownership.
• Experience working in the public sector is a bonus

Benefits

What do we offer in return?

Competitive Compensation: Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution.

Benefits: Outpatient medical, specialist medical coverage and generous customisable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions “red packet” and CNY goodies, etc.

Employee Wellness: Support for your physical, mental, and overall well-being through year-round initiatives.

Growth & Development: Learning programmes, certification support, and a dedicated staff development budget. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Career Progression: Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track.

Competency Framework: A structured and practical framework to support you to develop, perform, and succeed.

Flexible Work Arrangement: Staff may choose to work flexi-place, flexi-time, and flexi-load based on existing framework

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.