Product Operations Specialist - A26326

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for a Product Operations Specialist

This is a fixed term contract role. The engagement is 1 year

You will work in Singapore Government Agencies

Internal Code: A26326

The Family Life Group in Ministry of Social and Family Development (MSF) enables trusted, secure digital transactions for every citizen, parent and employer.

As a Product Operations Specialist, you’ll help ensure the integrity, reliability, and operational excellence of our suite of family and inter-generational products.

You’ll work at the intersection of operations and product, supporting the ongoing enhancements, bug fixes and incidents with co-sourced development teams and downstream or upstream agencies.

This role suits someone who thrives in a product-driven environment, enjoys connecting dots across teams, and communicates clearly and confidently in both technical and non-technical settings.

What will you do?

• Partner with product managers, engineers, policy leads, partner agencies, system owners, and helpdesk teams to ensure operational readiness for new features, launches, agency engagements, documentation, testing, and post-launch support.
• Triage, investigate, and coordinate resolution of production issues, including analysing user impact, reviewing data flows, checking logs or database records where appropriate, and working with technical teams to clarify root causes and remediation options within defined SLAs.
• Manage the backlog of ProdOps issues, including issue logging, categorisation, impact assessment, prioritisation, follow-up with owners, and reporting of key trends or blockers to management, product and operations leads.
• Scope, implement, and maintain dashboards to track helpdesk performance, production issue trends, backlog status, product-level risks, and operational metrics to support leadership reporting, prioritisation, and data-driven decisions.
• Prepare clear documentation and submissions for operational approvals, including data patches, production fixes, risk acceptance, exception handling, and other matters requiring division Director or management endorsement.
• Establish clear feedback loops between customer experience teams, helpdesk agents, product teams, technical teams, and policy stakeholders to improve issue resolution and ensure user insights drive continuous improvement.
• Improve and maintain internal tools, workflows, and SOPs, including JIRA, escalation frameworks, ticket tagging or logging standards, issue playbooks, and operational governance processes.
• Understand and map data flows, user journeys, dependencies, risks, and operational issues across systems, including identity records, data accuracy, and upstream or downstream system dependencies.
• Maintain and ensure timely updates to product documentation is carried out by both product operations and engineering team.

Requirements

What are we looking for?

• 2 to 4 years of experience as a technical business analyst or product operations specialist in a tech or systems-driven environment.

• Strong understanding of data flows, backend processes, databases, APIs, and system architecture, with comfort using SQL to investigate issues and support decisions.
• Ability to break down complex systems into clear user journeys, operational steps, dependencies, risks, and improvement opportunities.
• Experience triaging production issues, assessing user or operational impact, coordinating with technical teams, and tracking issues through to resolution.
• Ability to manage issue backlogs in a structured way, including categorising issues, assessing severity and urgency, prioritising follow-up, and communicating trade-offs clearly.
• Strong written and verbal communication skills, with the ability to translate technical concepts for both technical and non-technical stakeholders.
• Structured, detail-oriented, and accountable, with strong documentation habits and follow-through.
• Comfortable working cross-functionally with engineering, product, policy, frontline teams, and external partners.
• Curious about backend systems, data integrity, system reliability, and how identity data flows across government platforms.
• Collaborative and humble, with a strong sense of ownership.
• Experience working on medium-scale products or in the public sector is a bonus

Benefits

What do we offer in return?

Competitive Compensation: Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution.

Benefits: Outpatient medical, specialist medical coverage and generous customisable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions “red packet” and CNY goodies, etc.

Employee Wellness: Support for your physical, mental, and overall well-being through year-round initiatives.

Growth & Development: Learning programmes, certification support, and a dedicated staff development budget. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Career Progression: Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track.

Competency Framework: A structured and practical framework to support you to develop, perform, and succeed.

Flexible Work Arrangement: Staff may choose to work flexi-place, flexi-time, and flexi-load based on existing framework

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.