EMEA Implementation Coordinator

The EMEA Payroll Implementation Coordinator manages the critical stages of onboarding new customers globally, working collaboratively with our partner network to deliver the full payroll implementation lifecycle from discovery through to deployment, ultimately handing over new payrolls to the ongoing teams for long term service delivery

Key Responsibilities

· Acting as the focal point for a varied portfolio of new payroll customers delivering consistently fantastic customer service

· Gathering and collating data and information from customers, ensuring we have everything we need to make the project happen and supporting the customers to identify the data we need

· Acting as the key focal point between the customer and the payroll partner, managing expectations and keeping all parties up to date on how the project is progressing

· Tracking and updating all of the required project deadlines and making sure nothing slips through the net - specially making sure that payroll payment submissions are made in accordance with the agreed schedule

·Working closely with our network of in-country payroll partners to ensure customer payrolls are implemented on time and accurately

· Hosting and chairing regular project calls with customers to track progress, review performance and identify opportunities for improvement

· Creating robust payroll manuals to support the ongoing service delivery teams with the handover process

·Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels

Skills, Knowledge & Expertise

This is an ideal role for an individual who has established some practical knowledge and experience in payroll, either domestic or international, and is ready to take a step into a projects environment. You’ll have great numeric skills, and understand the intricacies of dealing with lots of different stakeholders - as well as an ability to interpret the needs of the client and create practical solutions in collaboration with our project managers. You’ll have terrific client relationship skills, be ultra-organised and able to juggle multiple work scopes while keeping a firm eye on quality and delivery.

· Self-motivated with a passion for great service delivery

· A genuine commitment to delivering the highest standards of customer service, ready to go above and beyond to make sure the customer needs are at the heart of every action

· An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution

· Really good skills with databases, systems and software packages, especially Microsoft Excel

· A proactive approach to customer management, making sure that customers are fully updated and never in any doubt as to how their service is being delivered

· An honest and authentic communication style, able to face into both positive and difficult conversations

· A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind