Customer Advisor (M/F)

Your Actual Nantes Tertiaire agency is looking for a Customer Advisor (M/F) in Nantes.

• Guarantee the handling of incoming and outgoing flows (phones, emails, etc.) from clients and partners
• Analyze and qualify client requests and ensure rigorous processing of first-level operations in compliance with current procedures
• Ensure communication on files with the teams in charge of contract management
• Provide a reliable and complete response with pedagogy to clients and partners regarding savings and provident products, and inform clients of the processes, deadlines, and progress of their file
• Update the customer relationship management tool after each client contact, contribute to improving the quality of the relationship with the client (reception and client satisfaction) by reporting dissatisfaction
• Participate in the circulation of best practices and knowledge
• Participate in the circulation of information within the Management
• Alert on malfunctions, anomalies, and incidents
• Be proactive in proposing improvements to processes and the organization of the activity
• Participate in updating procedures and operating methods
• Provide performance indicators by developing reports

Mission dates: 04/01/2027 to 02/04/2027

Hourly rate: €14.18 gross per hour + meal vouchers

• Baccalaureate required with a minimum of 3 years of experience in Customer Relations, including 2 years in call handling
• OR
• Bac +2/3 degree with a minimum of 2 years of experience in Customer Relations, including 1 year in call handling
• Essential knowledge in banking or insurance