IT Support & Operations Administrator

IT Support & Operations Administrator (Entry–Mid Level)

Reliable IT operations are critical to keeping our business running. We are looking for a hands-on, responsive IT Support & Operations Administrator to join our team in Parktown.

This role is ideal for someone early to mid-career who enjoys solving day-to-day IT problems, supporting users, and working across infrastructure, Microsoft environments, and operational IT support.

What you’ll be doing:

• Managing and resolving IT support tickets (onsite and remote).
• Providing 1st and 2nd line support (Microsoft 365, hardware, connectivity, and business apps).
• Supporting laptops, desktops, printers, and networks.
• Assisting with Microsoft 365 and Azure-based environments.
• Managing user accounts, permissions, and onboarding/offboarding.

What we are looking for:

• 2–4 years’ experience in IT support or IT operations.
• Comfortable working in a ticketing / ITSM environment.
• Familiarity with Microsoft 365, Azure, or Active Directory.
• A proactive problem solver who takes ownership of issues.
• Diploma or Degree in IT, Information Systems, or related field.

Location: Parktown (Onsite)