Technical Support Engineer - Adaptiq

We are looking for a Technical Support Engineer who enjoys solving complex technical problems and understanding how software works behind the scenes. In this role, you will investigate application issues, analyze technical information, and help customers resolve problems affecting their software environments. You will combine hands-on troubleshooting with customer communication and collaboration with technical colleagues. This position is ideal for someone who is comfortable working independently, takes ownership of technical challenges, and enjoys identifying the causes of problems rather than simply addressing their symptoms.

Responsibilities

Provide technical assistance to customers, investigating application errors, unexpected behavior, and performance issues.

Troubleshoot problems using SQL queries, application logs, and operating system diagnostics.

Analyze available information, reproduce technical issues when possible, and identify potential root causes.

Manage support cases independently, from the initial investigation through resolution.

Work with customers to understand reported problems, request additional technical details, and communicate progress.

Collaborate with engineering and other technical specialists to resolve issues requiring deeper investigation.

Prioritize incoming requests based on their impact and urgency.

Document technical findings, troubleshooting steps, and solutions to support future investigations.

Experience

At least 2 years in Technical Support, Application Support, or a similar role involving hands-on software troubleshooting.

SQL: Practical ability to write queries, retrieve and analyze data, and investigate application-related issues using relational databases.

Windows and Linux: Working knowledge of both operating systems, including basic administration, command-line operations, and troubleshooting.

Log Analysis: Ability to interpret application and system logs to identify errors and investigate technical problems.

Software Troubleshooting: Strong analytical skills and a structured approach to diagnosing issues, testing possible explanations, and identifying root causes.

Application Architecture: General understanding of how applications interact with databases and their operating environments.

Technical Support Management: Experience handling multiple support requests, prioritizing tasks, and documenting investigation results.

Communication: Ability to work directly with customers, explain technical findings clearly, and collaborate effectively with colleagues.