Store Supervisor (Hanoi)

KEY RESPONSIBILITIES

• Monitor and analyze performance data and make any necessary adjustments to drive commercial success within your assigned store area
• Allocate resources and organize processes within your assigned area to drive efficiency and productivity in a variety of situations
• Be a role model for customer service and meeting or exceeding customers’ expectations
• Supervise and coordinate the team to ensure all customers receive an optimal service level at all times
• Lead your team to meet or exceed customer expectations at all times
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to drive sales and customer loyalty in your assigned area
• Guide and train all team members within your assigned area on Foundational and Seasonal Brand and product knowledge
• Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in your assigned area
• Manage merchandise delivery processing on the same day it arrives
• Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis
• Execute all applicable loss prevention procedures
• Maintain a safe and productive shopping and working environment
• Support the recruitment, onboarding and training of store team members
• Coach and motivate individuals within your assigned area to maximize their performance
• Share best practices to drive the overall store team performance
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

REQUIREMENTS

• Minimum 12 months work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, [as well as with first supervisor experience]
• Intermediate numeracy and literacy and advanced verbal communication skills