IT Field Service Technician

About ADM :

For more than a century, the people of Archer Daniels Midland Company (NYSE: ADM) have transformed crops into products that serve the vital needs of a growing world. Today, we're one of the world's largest agricultural processors and food ingredient providers, with approximately 40,000 employees serving customers in nearly 200 countries. With a global value chain that includes approximately 450 crop procurement locations, more than 330 food and feed ingredient manufacturing facilities, 62 innovation centers and the world's premier crop transportation network, we connect the harvest to the home, making products for food, animal feed, industrial and energy uses.

Position Summary:

Provide an excellent end user experience in the support of end user hardware and software and provide in-region assistance for the global IT teams and projects.

General Position Information

Communication:

• Fluent in English, both written and verbal
• Customer service-orientated attitude
• Experience in effective communication with technical (IT) and non-technical (business) people
• Capable of working with end users in person or remotely over the phone or with collaboration tools such as Skype

Standard Job Requirements:

• Highly motivated team player with the skills and ability to manage changing priorities
• Expected to resolve assigned incidents and requests within defined timeframes and quality
• Expected to aid and train team members
• Expected to work occasional weekends, holidays, and overtime
• Expected to perform on-call duties

Physical Requirements:

• Extensive keyboard operations
• Sitting for extended periods of time
• Standing for extended periods of time
• Able to climb ladders, crawl in small spaces and lift objects up to 22 Kg

Other:

• All other tasks as directed or as required for the successful completion of the role

Selection Criteria:

Training / Certifications:

• 3+ years working experience in support of end user hardware and software
• ITIL certification preferred

Technical Competencies:

• Experience in using a ticketing tool for managing incidents and requests
• Setting up computers, computer peripherals and phone handset on end user desks
• Computer management in Active Directory
• Imaging computers with a standard operating environment (SOE)
• Installing software
• Configuring printers and installing printer drivers
• Basic configuration of Windows 10 and 11 operating environments
• Proficient in using Microsoft Outlook, Word, Excel and PowerPoint
• Proficient in using Apple iOS devices such as iPhones and iPads
• Installing network and server equipment in racks (hardware only)
• Patching network cables to switches
• Interfacing with vendors for the procurement of hardware or requesting support
• Providing IT advice and training to end users in line with company guidelines, policy and standards

Key Roles:

End User Computing Support (Weight 60-70%):

• Resolve incidents and action requests for end user computers, computer peripherals and phones.
• Networking and Data Centre Teams Support (Weight 10-20%)
• Provide in-region assistance to the global Networking and Data Centre Services teams for purchasing and hands-on-wires support.

Project Support (Weight 10-20%)

• Provide in-region support for the execution of projects.

Ethics and Safety Obligations:

Our core values express what we expect of ourselves and each other. They guide our behaviour, and they serve as the foundation for our decision making. In everything we do at ADM, we embrace and embody these values:

Have Integrity:

• Be honest and true

Be Resourceful:

• Make it work the right way

Show Respect:

• Treat everyone and everything with care and consideration

Practice Teamwork:

• Succeed together

Achieve Excellence:

• Be great at what you do and keep getting better

Take Responsibility:

• Own it. Do it. Don't give up.

Work in an ethical and legal manner in accordance with Company policies and procedures:

• Maintain a high level of individual and team professional ethics, standards and behaviours.
• Remain familiar with policies and procedures relating to work. Comply with company policies and procedures.
• Comply with relevant industry codes of practice, Trade Practices, Privacy and other relevant legislation.
• Ensure that required licenses and certifications remain current. Advise management where required licenses and certifications are suspended or revoked for any period.

Health and Safety:

Work and ensure all employees work in a healthy and safe manner, not adversely affect the health and safety of themselves or others, in accordance with relevant legislation and the ADM Health & Safety, Drug & Alcohol and other related policies:

• Report fit for work and follow all reasonable instructions relating to your or others health and safety.
• Identify hazards in your work area, eliminate them where possible and where not possible, assist other staff to rectify the issue to ensure no imminent danger to self or others.
• Report all hazards, near misses, incidents and injuries immediately.
• Participate in or co-operate with company OH&S initiatives and projects and attend all required safety training, including driver training where applicable.
• Ensure that company property in your use or control is well maintained and is kept in a tidy, secure and safe condition at all times.