Sales Operations Manager

The Opportunity

The Sales Operations Manager, Education EMEA, is a key member of the Global Sales Strategy & Operations organisation. As the primary business lead for EMEA, you will drive operational excellence, provide business performance insights, ensure forecasting accuracy, and maintain execution rigour across the Education business.

The ideal candidate is comfortable with influencing senior leaders, combining strong business insight, analytical capability, operational excellence, and customer management skills. They dedicate themselves to prioritizing activities that drive our business goals, spotting bottlenecks, and crafting repeatable processes. They also identify trends, provide the business with growth opportunities, challenge assumptions, and own the outcome through to completion.

What you will do

• Own the operational rhythm and business performance management of the EMEA Education business

• Be the strategic partner to Head of Sales, EMEA Education, providing insights, recommendations, and operational mentorship

• Drive forecasting accuracy and accountability through robust pipeline inspection, data quality standards, and reporting governance

• Build scalable, repeatable processes that improve seller efficiency and drive business growth

• Deliver timely and accurate support while effectively partnering with Sales, Channel Sales, Finance, GTM, Enablement, Compensation, and other cross-functional teams

• Balance multiple priorities and work streams while maintaining a high bar for execution, responsiveness, and owning the outcome

Business Partnership, Performance & Forecasting

• Own weekly, monthly, and quarterly business outlook processes, from a rep level through to representing EMEA on global outlook calls, surfacing pipeline risks in advance

• Deliver timely sales analytics, performance reporting, forecasting, and executive-ready narratives

• Identify trends, risks, opportunities, and performance gaps across pipeline, bookings, renewals, and customer segments

• Support operating plan execution and track performance against quarterly and annual business goals

Pipeline Excellence & Data Hygiene

• Establish and drive a culture of pipeline rigour through regular inspection cadences, governance processes, and seller accountability

• Ensure high levels of CRM and pipeline data quality, including opportunity accuracy, stage management, close dates, amount integrity, and next-step compliance

• Partner with sales leaders to improve forecasting rigour and increase confidence in business projections

• Develop repeatable processes, allowing you to proactively identify pipeline risks, coverage gaps, and execution issues

Process Improvement & Scale

• Build, implement, and continuously improve scalable operational processes that support business growth

• Identify inefficiencies, remove manual work, and drive automation through Agentic AI

• Build standard operating procedures and governance frameworks that improve consistency and execution across regions and teams

• Lead operational initiatives that improve visibility, accountability, and decision-making throughout the sales organisation

Planning & Operational Programme Management

• Support territory planning, quota setting, compensation queries, and annual planning activities

• Partner with global and regional teams to align operational execution with strategic priorities

• Drive adoption of tools, systems, and operating rhythms that enable scalable business management

Analytics & Reporting

• Partner with the Analytics team on the move onto one system, setting the reporting and forecasting requirements and driving commercial adoption

• Use agents and automation to keep commercial data clean and surface risk, freeing time for analysis rather than admin

As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com.

Adobe is an equal opportunity employer. We hire dedicated individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. This is what it means to be Adobe For All.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

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AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.