Senior Software Engineer — Experience League Knowledge Platform & GenAI Services

The Opportunity

Experience League is Adobe’s enterprise learning and enablement platform, powering documentation, communities, events, and support experiences across a global audience. Increasingly, this content is not only consumed by humans, but also by AI systems that power knowledge agents and agentic workflows.

Our team’s charter is evolving from building a single product surface to delivering GenAI-first Knowledge Services -reliable, scalable platform capabilities that expose Experience League content as trusted, structured, and AI-ready knowledge for internal and external clients.

We are looking for a Senior Software Engineer (P40) who will help design and build these knowledge management and GenAI services, enabling product teams to create high-quality, agentic product knowledge experiences without relying on ad-hoc ingestion or scraping approaches.

What You’ll Do

• Design and build backend services and APIs that expose Experience League content as a managed knowledge platform for downstream consumers such as product knowledge agents and AI Assistant.
• Replace ad-hoc content ingestion approaches with scalable, governed knowledge access patterns suitable for agentic workflows.
• Build and operate knowledge management services, including metadata, taxonomy, and structured representations (such as knowledge graphs), to improve retrieval quality for AI agents and assistants.
• Build services that support agentic workflows, including content retrieval, enrichment, versioning, feedback loops, and quality signals used by AI agents.
• Evolve the content publishing pipeline to make Experience League content AI-ready by design, supporting structured data, tagging, and faster availability for GenAI consumers.
• Take ownership of ambiguous, cross-cutting problem spaces in knowledge and GenAI platforms, shaping solutions from early design through production adoption.
• Raise the operational bar for shared GenAI and knowledge services through automation, monitoring, and incident learning.
• Improve the scalability, reliability, and maintainability of systems that transform authored content into consumable knowledge assets.
• Apply CDN expertise to ensure globally distributed, low-latency access to knowledge content for both human and machine consumers.
• Build and operate containerized services using Docker and Kubernetes, applying cloud-native patterns for resilience, observability, and safe deployment.
• Influence adoption of shared knowledge and GenAI services by working closely with product, content, and platform teams to define clear integration patterns and success metrics.

What You Need to Succeed

• 6+ years of professional software engineering experience, including hands-on experience delivering GenAI-powered services used by other teams, with exposure to agent-based or retrieval-augmented (RAG-style) workflows.
• Senior-level experience building and operating large-scale backend or platform services, with strong ownership of reliability and performance.
• Practical understanding of GenAI production concerns, including evaluation, quality, observability, safety, and cost trade-offs.
• Strong hands-on expertise with backend services and API design.
• Production experience with Kubernetes, Docker, and MongoDB Atlas, including schema design, indexing, and performance tuning.
• Ability to work across teams and influence platform adoption through clear communication and technical leadership.

Nice to Have

• Experience building knowledge management systems or content platforms used by both humans and AI.
• Experience integrating with AEM / EDS or large-scale content authoring systems.
• Experience with CDN-based optimization strategies for globally distributed content delivery.
• Familiarity with shared GenAI service models, such as service catalogs, onboarding patterns, or governance frameworks.

Impact

You will help transform Experience League from a content destination into a foundational knowledge platform, powering agentic product knowledge experiences across Adobe. Your work will reduce duplicated ingestion efforts, raise the quality and reliability of AI-powered knowledge, and accelerate how teams build and ship GenAI experiences.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

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Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

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Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

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