Sr. Technical Account Manager

The Opportunity

As a Technical Account Manager, you will serve as the primary technical advisor for a portfolio of strategic enterprise customers in Mexico. You will build trusted relationships, help customers improve how they gain value from their Adobe investments, and maintain an outstanding customer experience throughout the engagement.

This role offers the opportunity to collaborate with world-class technical teams and senior leaders. It involves translating customers’ business priorities into clear technical strategies, operational plans, and measurable outcomes. You will proactively identify risks, uncover optimization opportunities, and orchestrate the appropriate Adobe resources to help customers achieve their long-term goals.

Responsibilities

• Serve as the primary technical advisor and point of coordination for a portfolio of strategic enterprise customers

• Build and maintain trusted relationships with practitioners, technical leaders, managers, directors, and C-level executives

• Translate complex business objectives into actionable technical strategies, success plans, and operational priorities

• Proactively identify customer needs, technical risks, and opportunities for optimization, adoption, and long-term improvement

• Orchestrate the resolution of complex technical issues by coordinating across Adobe Engineering, TechOps, Managed Services, Support, Product, and other internal teams

• Establish clear expectations and maintain consistent communication through regular checkpoints, status reviews, governance meetings, and planning sessions.

• Conduct in-depth assessments of customers’ technical environments to identify architectural risks, performance concerns, integration challenges, and opportunities for improvement

• Provide strategic advice on implementation approaches, technical guidelines, scalability, performance, integrations, and operational readiness

• Co-lead Quarterly Business Reviews, executive briefings, and technical presentations, connecting the realities of the customer’s technical environment with business priorities and measurable outcomes

• Maintain structured oversight of open actions, technical dependencies, risks, and critical issues, ensuring clear ownership and timely follow-through

• Advocate for customers within Adobe while balancing their priorities with technical feasibility, product capabilities, and internal commitments

• Collaborate across Adobe teams to deliver a coordinated and consistent customer experience

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in a technical, business, or related field, or equivalent professional experience

• Seven or more years of experience in Technical Account Management, technical consulting, solution architecture, or another senior customer-facing technical role

• Demonstrated success managing complex enterprise customer relationships in a consultative capacity

• Good understanding of marketing technology, advertising technology, and AI-powered solutions, including their application within complex enterprise environments

• Strong knowledge of web technologies, including JavaScript, jQuery, Java, HTML/HTML5, CSS, REST APIs, and database technologies

• Solid understanding of tag management, digital data collection, and enterprise implementation methodologies

• Experience solving issues, performance-tuning, and optimizing web/app environments

• Ability to read and interpret code, fix technical implementations, and understand third-party integrations at the API level

• Familiarity with Agile and Scrum development methodologies

• Strong executive presence, with the ability to communicate effectively with and influence senior technical and business leaders

• Ability to develop and deliver clear, compelling executive presentations

• Excellent written and verbal communication skills in both Spanish and English

• Strong emotional intelligence, active listening skills, and the ability to navigate complex or sensitive customer conversations

• Demonstrated ability to manage conflict, balance competing priorities, and drive alignment across multiple interested parties

• Strong ownership and follow-through, supported by a structured approach to tracking, prioritizing, and closing complex technical and business actions

• Excellent organization, prioritization, and time-management skills

• Willingness to travel approximately 15-20% of the time and availability for recurring onsite work at both Adobe offices and customer locations

Preferred Qualifications

• Experience with Adobe Experience Cloud solutions

• Experience supporting large-scale digital experience, marketing technology, analytics, content management, advertising technology, customer data, or AI platforms

• Experience working with distributed, multi-functional teams in a global enterprise environment

Join us in delivering exceptional customer experiences and shaping the future of digital transformation.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.