Field Service Engineering Technician

Overview

Headquartered in Old Saybrook, CT, Infiltrator Water Technologies is the leading provider of engineered plastic chambers, synthetic aggregates, tanks, advanced wastewater treatment systems, and accessories for the onsite/decentralized wastewater and storm water management industries. The majority of Infiltrator products are manufactured from recycled plastic. Founded in 1987, we operate throughout the US and Canada with 8 manufacturing plants in the US, dedicated sales, and corporate team members. Infiltrator is a pioneer in innovative plastic technologies for underground water management. Infiltrator components are used in most onsite septic systems installed in the United States and Canada. Infiltrator is a proud Corporate Partner of Habitat for Humanity and each year donates components for 50 septic systems serving Habitat homes in North America. Infiltrator is committed to advancing the state of the art in all fronts, including product design, manufacturing, materials, wastewater science, marketing, management, and employee development. In other words, we strive to be the best we can be.

Responsibilities

Infiltrator Water Technologies has an exciting new role available - Field Service Engineering Technician. We are seeking an experienced and talented Engineer with expertise in mechanical servicing. Here is a bit about the role:

We’re looking for a Technician who can deliver technical knowledge, curiosity mindset and professionalism too. The Field Service Technician provides outstanding troubleshooting solutions and servicing our treatment systems in the field in a timely, cost-efficient manner.

CORE RESPONSIBILITIES:

• Perform field inspections, and performance verification of wastewater treatment systems.
• Diagnose and repair mechanical, electrical, hydraulic, and control system issues.
• Diagnose performance of auxiliary systems like pumps, blowers, control panels, alarms, valves, and piping systems.
• Respond to service requests and technical support inquiries.
• Document all service activities, findings, corrective actions, and recommendations.
• Explain technical information clearly to customers and non-technical audiences.
• Support warranty evaluations and field investigations.
• Complete service reports, inspection reports, and expense documentation accurately and on time.
• Maintain records of field activities using MS 365 applications.
• Communicate field findings, recurring issues, and improvement opportunities to engineering, sales and product management teams.
• Collaborate closely with Product Management and Sales teams to service and repair treatment systems.

EXPERIENCE, EDUCATIONAL, AND TECHNICAL QUALIFICATIONS:

• Mechanical Engineering Technology or Environmental Science degree preferred.
• 5-8+ years of field service, wastewater, septic, water treatment, plumbing, electrical, mechanical, or industrial maintenance experience preferred.
• Experience with pumps, blowers, motors, controls, instrumentation, and treatment equipment is highly desirable.
• Knowledge of wastewater treatment processes is a plus.
• Experience with regulatory (IAPMO, NSF…) bodies is a plus.
• Basic understanding of PLCs, control panels, sensors, and alarm systems.
• Ability to read engineering drawings, schematics, and installation manuals.
• Proficiency with Microsoft Office applications and mobile reporting tools.
• Strong problem-solving and diagnostic skills.
• Excellent communication abilities.
• Ability to understand and speak Spanish is preferred.
• Ability to work independently with minimal supervision is a must.
• Strong organizational and time-management skills.
• Ability to manage multiple projects and service calls.
• Commitment to safety and quality workmanship.
• Frequently lift and carry up to 50 lbs.
• Work outdoors in varying weather conditions.
• Walk on uneven terrain and construction sites.
• Stand, bend, kneel, climb, and work around wastewater treatment equipment.
• Travel to project sites approximately 75% of the time.
• Occasional overnight travel required.
• Valid driver's license and acceptable driving record required.
• Utilize testing equipment such as multimeters, clamp meters, pressure gauges, and flow measurement devices.
• Ability to apply technical language and technical writing to capture field service diagnosis.
• Key Performance Indicators (KPIs)
• Safety performance and compliance.
• Service response time.
• First-time fix rate.
• Customer satisfaction ratings (internal).
• Quality of diagnosed issues and effective communication to engineering.
• Timely and accurate completion of service documentation.

Company Benefits:

Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs.

Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.

*100% paid by ADS.

EEO Statement

ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.