Team Lead

Team Lead

Advans Ghana Savings and Loans Limited

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Location: Accra, Ghana
Employment Type: Full-Time

Company Profile

Advans Ghana Savings and Loans Limited seeks a proactive, results-driven and people-oriented Team Lead to coordinate and supervise the activities of its commercial team at the branch level.

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Reporting to the Branch Manager, the successful candidate will drive team performance, support business growth and ensure that team members achieve their assigned commercial targets. The role also involves coaching and developing team members, strengthening customer relationships, monitoring portfolio quality and ensuring compliance with the institution’s policies and procedures.

The ideal candidate will demonstrate strong leadership, commercial awareness, portfolio management skills and the ability to build a productive and professional team.

Key Responsibilities

1. Team Management and Development

• Guide, support and coach team members in planning and executing their daily and weekly activities to achieve established commercial objectives.
• Strengthen team capacity in line with Advans policies, procedures and best practices.
• Communicate updates on sales strategies, product features, policies, procedures and methodologies, ensuring that team members understand and apply them effectively.
• Participate in regular performance assessments and identify team members’ training and development needs.
• Promote teamwork, accountability and effective working relationships across the team.

2. Performance Monitoring and Management

• Contribute to setting commercial targets for employees under supervision.
• Monitor individual and team performance across credit, including productivity and portfolio quality, deposits and other financial services.
• Identify performance gaps and recommend practical measures to improve productivity and achieve commercial objectives.
• Track team performance against established targets and provide regular feedback to team members.
• Support team members in addressing challenges affecting their performance.

3. Business Development and Production

• Drive customer acquisition and actively support the development of new business opportunities.
• Build and maintain sales relationships with strategic clients of the branch.
• Assess loan application risks, particularly through management visits, and participate in credit committee decisions within the approved delegation framework.
• Support loan recovery activities when necessary and ensure compliance with established recovery procedures.
• Promote the institution’s financial products and services to strengthen business growth.

4. Reporting and Communication

• Provide timely updates to the Branch Manager and/or Area Manager on relevant client information, team activities and overall business performance.
• Escalate operational issues, performance concerns and other relevant developments requiring management attention.
• Maintain effective communication between team members, branch management and the Head Office.
• Share relevant information and operational updates to ensure alignment across the team.

5. Monitoring and Internal Controls

• Conduct regular controls to identify and mitigate fraud risks, particularly credit misappropriation and fraudulent transactions.
• Monitor team members’ adherence to institutional policies, procedures and operational guidelines.
• Identify irregularities and ensure appropriate corrective actions.
• Assess the quality of customer relationships managed by team members.
• Promote accountability, transparency and compliance across all team activities.

6. Client and Institutional Representation

• Build and maintain positive professional relationships with clients and local business partners.
• Represent the institution professionally in interactions with clients and stakeholders.
• Promote customer satisfaction through effective service delivery and strong relationship management.
• Facilitate the smooth flow of information between team members, branch management and the Head Office.

Key Challenges of the Role

The successful candidate must demonstrate the ability to:

• Maintain close and productive relationships with team members while exercising the authority required to achieve targets and enforce compliance.
• Build and sustain a professional, supportive and conducive working environment.
• Exercise sound managerial judgement and autonomy while supporting the Branch Manager in daily operations.
• Lead by example and consistently demonstrate professionalism, accountability and integrity.
• Balance commercial performance expectations with compliance and effective risk management.

Educational and Experience Requirements

The ideal candidate must possess:

• A Bachelor’s degree in Business Administration or a related field of study.
• A minimum of three (3) years’ experience in sales, credit and commercial financial activities.
• Strong proficiency in portfolio management.
• A demonstrated track record of achieving sales targets.
• Proven ability to mentor, coach and support the professional development of colleagues and team members.
• Demonstrated ability to contribute actively and effectively to teamwork.

Required Skills and Competencies

The ideal candidate should demonstrate:

• Strong leadership and team management skills.
• Excellent coaching, mentoring and staff development abilities.
• Strong sales and business development capabilities.
• Excellent credit and portfolio management skills.
• Strong analytical, risk assessment and problem-solving abilities.
• Ability to monitor performance and drive target achievement.
• Excellent communication and interpersonal skills.
• Strong organisational and decision-making abilities.
• Ability to enforce policies, procedures and internal controls.
• High levels of professionalism, accountability and integrity.
• Ability to work independently and demonstrate sound managerial judgement.

How to Apply

Apply online by clicking on the application button.

Application Deadline: 29 November 2026

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