IT Ambulatory Program Manager

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Shift:

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Job Description:

Responsible for leading IT program and project teams to achieve specific organizational goals. This position ensures the overall program and its underlying projects are on track by partnering with business, portfolio, and project managers. Additionally, this role manages stakeholder identification and satisfaction, program and project definition, cross-project interdependencies, risk management, and ongoing monitoring and control. In addition, this position provides outstanding customer service and maintains respectful relationships with all stakeholders. Additionally, this role often volunteers to navigate uncharted terrain, asks insightful questions, and finds innovative ways to approach issues. Ensures that all activities contribute to the successful delivery of organizational objectives.

• Communicates with stakeholders to gain support for the program and to solicit input to improve the program.
• Maintains program schedule, target dates, and critical path, delivering successful programs and projects in a timely and cost-efficient manner.
• Creates program presentations and reports for executive leadership, program sponsors, and stakeholders.
• Fosters strong relationships with key technology and business leaders to develop and build strategy for the program, creating roadmaps and ensuring business prioritized items are completed on time and within scope.
• Plans the delivery of the overall program and its activities in accordance with the mission and the goals of the organization and the team that they support.
• Develops and implements long-term goals and objectives to achieve the successful outcome of the program.
• Tracks progress and reviews program activities to ensure benefits and deadlines are met appropriately.
• Identifies and evaluates risks associated with program activities and takes appropriate action to control the risks.
• Assists the project sponsor in ensuring that the program operates within the approved budget, keeping actuals up to date.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Demonstrates understanding of strategic business goals, acts as a thought partner, helping stakeholders articulate needs, and defines clear scope statements with SMART goals, ensuring focus on achieving business outcomes
• Expert at facilitating cross-functional team meetings
• Proficient at driving programs forward, monitoring and communicating progress, proactively and effectively communicating in terms of cost, forecast, schedule, and assessment of risks/issues. Anticipates stakeholder needs, proactively keeping them informed, negotiating to reach consensus when priorities conflict, and tailoring the message and delivery style as needed
• Proven communication and negotiation skills - oral, written, presentation, formal and informal
• Applies process analysis, improvement, and reengineering methodologies and principles to conduct process modernization projects
• Experienced in utilizing project and program management processes, standards, and methodology, mentoring and training others for successful adoption. Ability to assist in identifying potential process improvements
• Knows when to act decisively even with limited information. Selects the right course of action in stressful situations
• Expert in developing work breakdown structures, determining interdependencies, identifying a project's critical path, estimating level of effort using PERT analysis, and proactively managing the project to deliver goals and objectives
• Proven ability to create effective presentations for all levels of management
• Knowledgeable in identification of direct/indirect risks across the program and developing comprehensive risk response plans to proactively keep projects on track
• Very experienced in persuasion and influencing by understanding various points of view and achieving meaningful interaction. Excels at negotiating and managing conflict
• Experienced in taking in a wide range of information from multiple sources, pinpointing key insights, identifying root cause, determining potential options and impacts, and providing recommendations
• Excels in a constantly changing environment with competing priorities
• Takes pride in delivering exceptional quality on all assignments, taking responsibility for overall program success, seeking opportunities to exceed goals
• Experienced in communicating in ways that create change, set and manage expectations, and enable alignment across teams
• Utilizes analytical, creative, implicative, strategic, and tactical thinking techniques based on the scenario
• Experienced in negotiating with managers to resource projects, resolve allocation issues, ensuring skilled resources are assigned and available at the right times
• Acts as a role model, inspiring teams to go beyond role expectations to help each other and exceed program and project goals
• Exhibits appropriate sense of urgency, ownership, and focus relating to customer satisfaction, delivery, or arising issues
• Willingness to challenge standards, tailoring methodology, and adapting program and project course to maximize success
• Proficient in MS Project Online or MS Project Server, MS PowerPoint, MS Office tools, Visio, Mindmap tools, and knowledgeable in SDLC tools and/or software packages
• Specific subject matter expertise based on assignment (e.g., Agile SDLC, Healthcare, ERP solutions)

Education:

• Bachelor's [Required]

Field of Study:

• in Business, Information Technology, or Healthcare

Work Experience:

• 3+ implementation of resource demand and capacity management [Required]
• 3+ somewhat to highly complex, cross functional, healthcare of technology projects often with interdependencies to other initiatives, requiring vendor management, utilizing standard project management concepts [Required]
• 7+ leading, supporting, and working with matrix project teams, managers and executives [Required]
• Needs to have 5+ years experience leading transformational projects (could be in project management, program management, Agile/Scrum, or as an application leader)
• Executive level presentation skills: communication and presentations (PowerPoint, etc.)
• The ability to build executive level relationships and coordinate multiple projects at once

Licenses and Certifications:

• Project Management Professional (PMP) [Preferred]
• Change Management Certification (PROSCI) [Preferred]
• Agile Certification [Preferred]
• Epic Builder Certification [Preferred]

Physical Requirements: (Please click the link below to view work requirements)

• Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.