NOC Engineer (Tier 3)

NOC Engineer (Tier 3)

Locations & Number of Openings

• Delhi
• Jaipur
• Pune
• Chandigarh

Experience: 8 years

Certification: ITIL v3 (required)

Job Description

We are looking for a NOC Engineer (Tier 3) to lead and mentor our network operations team. The ideal candidate will have extensive hands-on experience troubleshooting complex environments and overseeing critical incident resolution.

Key Responsibilities

• Own major incident management, serving as the escalation point for Tier 2.
• Lead high-severity incidents, guiding resolution from start to finish.
• Drive capacity planning, network optimization, and continuous improvement initiatives.
• Develop and refine NOC processes, runbooks, and best practices in alignment with ITIL.
• Coordinate with cross-functional teams for large-scale deployments, upgrades, and audits.

Preferred Skills & Tools Experience

• Advanced Network Management: vTeMIP+FAS, UCA+UOC, NNMi+NA, BPM+RUM+DIAG
• Operations & Automation: SMAX+AM, OBM+OPTIC+BVD, CIT+UCMDB, SA+OO
• Infrastructure & Virtualization: VMWare, Server systems (Windows/Linux)
• Data Center: DCIM systems, including chiller plants, AHU, HVAC & PAC

Qualifications

• 8+ years of experience in network operations or large-scale infrastructure support.
• ITIL v3 certification (required).
• Deep expertise in routing, switching, firewalls, and advanced monitoring tools.
• Excellent leadership, problem-solving, and communication skills.
• Ability to handle fast-paced and high-pressure situations effectively.

Additional Details

• Opportunity to lead cross-functional projects and mentor Tier 1 and Tier 2 staff.
• Must be open to on-call support for major incidents.

How to Apply

Send your CV to [email protected] with the subject line “NOC Engineer (Tier 3) - [Preferred Location].”

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