IT Support Engineer
Who We Are:
Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com or follow us on LinkedIn to learn more.
Location: Mexico City
What You Get to Do:
Sequoia's Information Technology (IT) department is seeking an IT Support Engineer who will be responsible for timely delivery of quality technical support to Sequoia team members. As an IT Support Engineer, you will help manage the ticket queue, perform IT operations, and systems administration for our growing company. You will have the opportunity to impact, learn, and develop through challenging projects and deployment of various technologies while also ensuring excellent service to our Sequoia team members.
Work the IT support queue and provide Tier 1 - 2 support to both onsite and remote users.
Own org-wide IT asset procurement, distribution, and logistics.
Assist managing company spend for endpoints, hardware, and other equipment.
Identify, troubleshoot and resolve issues with laptops, multifunction printers, smart phones, tablets, and IT related hardware/software.
Software duties include installing, upgrading, and maintaining a suite of software for Windows OS and MacOS systems.
Perform Active Directory and Microsoft 365 administration such as account creation, account removal, maintenance, and policies.
New hire deployments, laptop imaging and setup including network/email accounts and computer hardware.
Provide SaaS telephony and mobile device configuration and troubleshooting.
Maintain and update documentation (procedures, diagrams, inventory, and knowledge articles).
Lots of opportunities for challenging projects and deployment of new tech.
May require occasional work on weekends and/or holidays.
Occasional travel between Bay Area and New York office locations.
Most importantly, live our Sequoia Values day in and day out.
What You Bring:
Bachelor 's degree required, preferably in a technology field.
5 years of experience in an IT support role.
Onsite presence, 5 days a week.
Experience with endpoint management and deployment solutions
Experience with Active Directory and/or Azure AD administration.
Experience with both Windows and MacOS platforms.
Some experience with SaaS platforms such as Okta, Microsoft 365, Zoom, and more.
Strong customer service and communication skills.
Ability to handle multiple tasks in a fast-paced environment.
English Proficiency.
Sequoia’s Culture - Our most important asset
Integrity
Passion for service
Innovative
Growth oriented
Caring for others
Promise-centric
Focused on relationship building
Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law.
Compensation & Benefits
Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package.
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