Senior IT Business Analyst

Who are we

We are a vibrant tech company that augments and empowers technical teams for both international and Greek clients. What sets us apart is our unique blend of coaching, continuous learning, and innovation, forming an ecosystem where professionals don’t just contribute, they grow.

By joining Agile Actors, you don’t just work on cutting-edge solutions: You become part of diverse, dynamic teams where every step is a new career milestone. Our tech professionals augment teams that are global leaders in their domains, such as Austrian Post, Red Hat, Swissquote, and others.

We are firm believers that work should be more than just a job: It should be a place where people thrive. That’s why we’re proud to be officially certified as a Great Place to Work 2026, a recognition that reflects our commitment to creating an environment where talent, passion, and growth flourish.

Our values

Having a purpose

Being adventurous

Being Agile

Respect and Empower

Authenticity and Trust

Evolving through our clients

Who will succeed in this role

We’re looking for tech professionals with purpose, curiosity, and passion, people who see challenges as opportunities and want their work to have real impact. If solving problems excites you and collaborating with others inspires you, you’ll feel right at home with us.

At Agile Actors, being part of our team means being adventurous and agile, ready to embrace new ideas and adapt to dynamic environments. You’ll join one of our local teams in Athens, working with talented clients to deliver solutions that shape the future of technology. As you grow through projects with global leaders, you’ll be constantly evolving, while being supported in an environment built on trust, respect, and empowerment.

Responsibilities

• Lead requirement discovery: facilitate workshops, align stakeholders, and drive clarity in ambiguous problem spaces.
• Define and document functional and non-functional requirements, business rules, and process changes.
• Produce high-quality artifacts: process maps, specifications, use cases, data mappings, and acceptance criteria.
• Partner with Engineering to design solutions, evaluate trade-offs, and manage dependencies across systems.
• Drive end-to-end UAT strategy (scenarios, test data, execution support, defect triage) and ensure business readiness.
• Support change management: documentation, training support, release notes, stakeholder comms.
• Improve BA practices: define templates/standards, coach junior analysts, and elevate ways of working.
• Use data to validate outcomes and propose improvements (KPIs, funnel analysis, operational metrics).

Requirements

• 5+ years of experience as an IT Business Analyst / Senior BA / Functional Analyst in technology-driven environments.
• Proven ability to operate across multiple stakeholders and systems, delivering complex initiatives end-to-end.
• Strong process and systems thinking; ability to connect business goals to technical implementation.
• Advanced communication and facilitation skills; confident in influencing decisions without formal authority.
• Strong understanding of Agile delivery and how to support teams from discovery through release.

Nice to Have

• Experience with integration-heavy environments (APIs, event-driven systems, microservices).
• Knowledge of BPMN/UML, and experience creating data flow / sequence diagrams.
• Certifications (e.g., IIBA ECBA/CCBA/CBAP, Agile BA, PSPO/CSPO) are a plus but not required.

Benefits

Compensation Benefits

• Tailored Remuneration Package that recognizes your expertise with a competitive salary

• Private Health Care Insurance to ensure your physical well-being.

• Ticket Restaurant Card

• Psychological Support through a professional helpline for you and your family, with 5 free sessions included to promote mental well-being.

Developmental Benefits

• Internal Coaching Program empowers your growth, with experienced coaches supporting both technical and soft skills development.

• Personal Development Plan tailored with your coach to align with your career aspirations.

• 360° Continuous Feedback Model to keep your skills and performance aligned with your goals.

• Unlimited Training & Learning resources to cover all aspects of your professional growth, including access to various online platforms such as Udemy, Coursera, and Pluralsight from day one.

• Career Development Pathways that offer mentoring, leadership programs, and opportunities to enhance both technical and leadership skills.

• Chapters (Internal Communities) for sharing knowledge, mentoring, and shaping technology’s future.

• Diverse Customer Ecosystem that offers dynamic opportunities for career growth and development.

• Onboarding Buddy to support and guide you from day one.

Working model

• Flexible Working conditions tailored to your assigned account.

• Work-Life Balance with a culture that promotes flexibility and sustainability.

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