Assistant General Manager
Confirmed on the employer's own hiring board on Nov 15, 2026. First seen by Alion on Nov 15, 2026.
Role: Assistant General Manager - Arlington, TX
Location: Arlington, Texas | Full-Time
Annual Salary: $60,000 - $65,000 | 40 Hours per Week
Build ACE in the US
ACE was built by collectors, for collectors.
As we establish our first permanent US presence in the Dallas-Fort Worth market, we're looking for an exceptional Assistant General Manager to help bring the ACE experience to life.
This is an opportunity to join at the beginning of something exciting, supporting the General Manager in building a high-performing team, delivering an outstanding customer experience and establishing the operational standards that will define ACE in the US.
Our location will bring together trading card enthusiasts, collectors and grading services in an environment built around quality, trust and community.
We're looking for a hands-on retail leader who combines commercial ambition, operational discipline and genuine enthusiasm for the collectibles market.
What You'll Own
Customer Experience: Lead the team in delivering an exceptional experience for every collector, from their first visit through to the safe handling and submission of their cards.
People Leadership: Support the General Manager in recruiting, developing, coaching and motivating a high-performing team.
Commercial Performance: Drive sales, productivity and customer engagement, identifying opportunities to improve business performance.
Operational Excellence: Oversee daily store operations, ensuring processes, procedures and service standards are consistently delivered.
Product Security & Accuracy: Maintain rigorous standards for the handling, tracking, storage and movement of valuable customer collectibles.
Team Development: Deliver training, performance feedback and ongoing coaching to build confidence, capability and accountability.
Store Standards: Take ownership of presentation, organization, compliance and the overall customer environment.
Leadership & Accountability: Act as the senior leader on duty in the General Manager's absence, taking responsibility for decisions, team performance and operational execution.
Community Engagement: Help build relationships with local collectors, trading card enthusiasts and partner stores, supporting events and brand activations.
Qualifications
We're looking for an experienced retail leader who thrives in a fast-paced environment and understands how to balance people, performance and operational standards.
Proven experience in retail management, ideally as an Assistant Store Manager, Store Manager or equivalent.
Demonstrated success leading teams, coaching individuals and driving performance.
Strong commercial awareness, including experience managing KPIs, sales performance and productivity.
Excellent organizational skills and the ability to manage multiple priorities.
Experience maintaining operational controls, inventory accuracy and loss prevention standards.
Confidence making decisions, resolving challenges and taking accountability for outcomes.
Strong communication skills and a customer-first leadership approach.
Ability to work a flexible schedule, including evenings, weekends and peak trading periods.
Trading Cards & Collectibles
You don't need to be a grading expert - we'll provide the technical training.
However, a genuine interest in trading cards, collectibles or the wider hobby community is important.
Our customers are passionate about their collections, and we're looking for leaders who appreciate the value, significance and trust involved when collectors choose ACE.
Whether you're already part of the hobby or excited to develop your knowledge, you'll need the curiosity and enthusiasm to become a credible ambassador for the brand.
The ACE Standard
We're looking for an Assistant General Manager who demonstrates:
Product & Collector Passion - Genuine enthusiasm for the hobby and an understanding of what matters to collectors.
Customer Experience Leadership - The ability to inspire a team to deliver knowledgeable, engaging and consistent service.
Commercial & Brand Leadership - A results-focused mindset and pride in representing and growing the ACE brand.
Operational Excellence - Strong attention to detail, process discipline and confidence managing complex daily operations.
Relentless Standards - A commitment to doing things properly, maintaining quality and never accepting shortcuts.
Trust & Accountability - Integrity, sound judgment and ownership of decisions, people and performance.
ACE believes in Doing It the Hard Way - taking pride in the details, protecting what matters and delivering the highest standards, even when the easier option is available.
Work Environment
Full-time, salaried position based in Arlington, Texas.
40-hour working week, with flexibility according to operational requirements.
Retail environment operating seven days per week, including evenings and weekends.
Hands-on leadership role involving customer engagement, team management and operational execution.
Close collaboration with the General Manager, Product Experts, Operations team and wider ACE leadership.
Participation in training, store launch preparations and ongoing business development activities as required.
Why ACE?
This is more than an Assistant General Manager position. It's an opportunity to help establish a new brand in the US and influence how we operate from day one.
You'll be part of a growing business with ambitious plans, a passionate community and a commitment to doing things differently.
You'll have the opportunity to develop your leadership capability, shape a new team and play a meaningful role in building the foundations for ACE's future growth.
If you're an ambitious retail leader who thrives on responsibility, believes in exceptional standards and wants to be part of something from the beginning, we'd love to hear from you.
Apply today and help build ACE in the US.
ACE Grading is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics.
INDACE