Graduate Field Service Engineer - Auckland, NZ
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Agilent's Life Science/ Chemical Analysis Group (LSCA) is a leading provider of analytical instrument systems that enable customers to identify, quantify, analyze and test the molecular, physical and biological properties of thousands of substances and products. LSCA has five sites worldwide: Waldbronn in Germany, Little Falls and Palo Alto in the USA, Tokyo in Japan, and Shanghai in China.
We are looking for a motivated Field Service Engineer to join our team of high-performing, passionate professionals. As part of this fun-loving and dedicated group, you’ll be at the heart of Agilent’s customer experience-delivering service excellence that sets us apart in the industry.
With a background in Chemistry, Biochemistry, Biology or a related scientific discipline, you will play a key role in supporting our clients across the region. Your responsibilities will include:
Installation, configuration, and commissioning of advanced Agilent instrumentation (LC, LC/MS, GC, GC/MS, Atomic Spectroscopy systems, and more).
Performing preventive maintenance, troubleshooting, and repairs to ensure optimal instrument performance.
Advising clients on best practices, configurations, and service plans to improve performance and reliability.
Be involved in complex, multimillion-dollar instrument deployments in laboratory environments.
Longer term you may provide our customers with application-level support and training.
Qualifications
To be really successful in the job you should have a relevant Master Degree or University Degree in Chemistry, Biochemistry or Biology although your proactive approach, team spirit and eagerness to build strong cross functional relationships will ultimately drive your success. Both domestic and international travel plays a big part of this role, and it can take you to some incredible places.
You enjoy being in front of customers and supporting them while demonstrating your technical expertise.
Bachelor's or Master's Degree
Post-graduate, certification, and/or license may be required.
Up to 1-2 years of professional experience (including internships, part-time, or graduate roles)
Strong troubleshooting and problem-solving skills with a genuine interest in resolving technical issues
Excellent verbal and written communication skills; communicates clearly, respectfully, and in a timely manner
Willingness and ability to travel frequently, with enthusiasm for visiting customers both locally and interstate
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.