Remote Technical Support Engineer

Job Description

As a Remote Technical Support Engineer, you will join Agilent's CrossLab Online Technical Support Team, providing remote hardware, software, and application support to customers across the U.S. and Canada. Serving as a first point of contact, you will troubleshoot technical issues, guide customers through solutions by phone and email, and partner with internal technical experts when escalation is needed. This entry-level opportunity is ideal for science graduates who are eager to apply their laboratory knowledge in a customer-facing technical support environment while building expertise in analytical instrumentation and chromatography. Success in this role requires strong communication skills, a customer-focused mindset, and the ability to solve technical problems quickly and effectively through remote support.

Work Schedule & Location

• Work Hours: Candidates must be available to work 8:00 AM to 5:00 PM Pacific Time, Monday through Friday.
• Work Arrangement: This position is currently fully remote. However, the role may transition to a hybrid work model in the future based on business needs and team requirements.

Qualifications

Minimum Qualifications

• Bachelor's degree in Chemistry, Biochemistry, Biology, Microbiology, or a related STEM field.
• Strong verbal and written communication skills with the ability to support customers via phone, email, and remote troubleshooting tools.
• Demonstrated analytical thinking and logical problem-solving abilities.
• Customer-focused mindset with a commitment to delivering timely, high-quality support.
• Interest in technical support, analytical instrumentation, and customer-facing problem resolution.
• Ability to learn and support technical products, software, and laboratory workflows.
• Basic knowledge of Microsoft Windows and computer systems.

Preferred Qualifications

• Recent science graduate interested in launching a career within the analytical instrumentation industry.
• Strong STEM aptitude with a passion for troubleshooting and solving complex technical problems.
• Ability to confidently guide customers through technical issues remotely using clear, step-by-step communication.
• Prior laboratory experience through coursework, research, internships, or professional employment.
• Exposure to analytical instrumentation, chromatography, spectroscopy, genomics, or related laboratory technologies.
• Experience working with Agilent instruments or laboratory systems preferred.
• Previous customer service, help desk, technical support, or laboratory support experience is a plus.
• Curiosity, adaptability, and a strong desire to learn new technologies and scientific applications.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least November 16, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $28.85 - $54.09/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support