CLIENT OPERATIONS MANAGER M/F

General information

CLIENT OPERATIONS MANAGER M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company.

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 50 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way.

AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project?

Join AGL, the leading multimodal logistics operator on the African continent!

Job description

Job Title

FREIGHT FORWARDING OPERATIONS

CLIENT OPERATIONS MANAGER M/F

Contract Type

PERMANENT

Job Location

Africa, Kenya, MOMBASA

Working Hours

Full time

Mission Description

The Client Operations Manager will coordinate the efficient receipt, inspection, documentation, and handover of all cargo arriving at site while ensuring compliance with operational, quality, and HSE standards.

1.Cargo Receiving & Inspection

• Receive all incoming cargo and verify delivery documentation against the physical shipment to ensure accuracy and completeness.
• Inspect cargo for quantity, condition, packaging integrity and correct labelling before acceptance.
• Identify, document and immediately report shortages, damages, incorrect deliveries or any cargo discrepancies to the Site Operations Supervisor and client representatives.
• Ensure all received cargo is accurately recorded, tagged and transferred to the designated storage or operational area. 2. Truck Inspection & HSE Compliance
• Inspect all vehicles arriving on site to verify compliance with site access requirements and operational standards.
• Verify vehicle condition, load security, lashing quality and overall cargo safety before offloading commences.
• Confirm compliance with PPE requirements and site safety procedures by drivers and transport personnel.
• Report unsafe conditions, non-conformities, near misses and incidents promptly to the Site Operations Supervisor and QHSE team. 3.Offloading Coordination & Site Operations
• Coordinate truck arrivals and offloading schedules with clients, warehouse personnel and operations teams to optimize turnaround time.
• Liaise with the Control Tower and Track & Trace Officer to align vehicle arrivals with site readiness.
• Monitor offloading activities to ensure cargo is handled safely and efficiently.
• Escalate delays, congestion or operational bottlenecks that may affect service delivery. 4 Reporting & Documentation
• Maintain accurate daily records of truck arrivals, departures, cargo received and operational activities.
• Prepare and submit daily, weekly and monthly receiving reports within agreed timelines.
• Maintain organized records of delivery notes, inspection reports, discrepancy reports and receiving documentation for audit purposes.
• Ensure all receiving information is accurately captured in company systems and records 5.Operational Performance & Continuous Improvement
• Monitor receiving performance and recommend process improvements to enhance operational efficiency and cargo accuracy.
• Support continuous improvement initiatives relating to receiving, cargo handling and reporting processes.
• Participate in operational review meetings by providing receiving statistics and performance updates.
• Promote compliance with company policies, operational procedures and quality standards.

Profile

• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Transport Management, Warehousing or a related field.
• Minimum 2-3 years' experience in cargo receiving, warehousing, logistics or transport operations.
• Certificate in Logistics or Supply Chain Management is an added advantage.
• Experience in oil & gas, industrial logistics or project cargo operations is an added advantage.
• Proficiency in Microsoft Office applications, particularly Excel, Word and Outlook.