Agency Growth and Transformation, Senior Lead

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

Location: Ho Chi Minh

Function: Agency Distribution | Department: Agency Planning and Strategic Initiatives

THE OPPORTUNITY:

This role plays a key executional role within the Strategy and Transformation team, coordinating cross-functional initiatives and supporting the delivery of projects that enhance customer value, operational efficiency, and distribution performance.

ROLES AND RESPONSIBILITIES:

Strategic Initiatives & Framework

• Contribute to the execution of strategic initiatives and transformation programs by independently managing workstreams and supporting implementation planning.
• Support the design, enhancement, and ongoing application of governance structures and strategic frameworks that align initiatives with business priorities and objectives.
• Provide structured inputs and analysis to support leadership decision-making process

Project Management

• Coordinate cross-functional project activities, ensuring dependencies, timelines, and deliverables are clearly defined and aligned.
• Own preparation and maintenance of project plans, status updates, and documentation; proactively track progress and identify risks and issues and propose mitigation actions.

Customer Focus

• Analyze and synthesize customer data to develop actionable segmentation and targeting insights.
• Translate customer insights into clear recommendations that support the development and refinement of tailored value propositions.
• Collaborate with relevant teams to improve customer-centric outcomes.

Distribution Experience

• Assess sales and distribution processes to identify operational inefficiencies and bottlenecks
• Support rollout and optimization of digital tools, automation, and workflow solutions, acting as a liaison between salesforce and enabling functions.

Market Insights

• Independently gather market intelligence, including competitor performance, customer trends, and industry developments.
• Translate data into concise insights, implications, and recommendations for strategy, planning, and performance reviews.

REQUIREMENTS:

• Experience: 5+ years of experience with exposures in sales & distribution, customer experience, project management and strategy (experience in agency is a plus).
• Management skills:

- Strong communication and collaboration skills

- Detail-oriented and organized

- Proactive and open to learning

- Creative mindset with willingness to contribute ideas

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.