Agency Program Management

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Strategic Program Development and Optimization

• Formulate, enhance, and manage agency program strategies (Recruitment, Training, Customer Gathering, MDRT, Repurchase programs, etc) across segments, ensuring alignment with distribution and corporate objectives.
• Develop structured frameworks for program design, pilots, evaluation, and scale-up to improve production, recruitment, and activity quality.
• Leverage data insights, research findings, and historical performance trends to optimize program effectiveness and identify growth opportunities.

Project and Change Management

• Lead end-to-end execution of agency strategic initiatives, including scope definition, project planning, risk management, and timely delivery.
• Establish governance checkpoints, documentation standards, and operating rhythms to ensure high-quality, consistent execution.
• Support transformation initiatives by embedding new processes, tools, and ways of working into the agency field force.
• Work closely with Recruiting, Marketing, Training, and regional leaders to ensure operational readiness and effective implementation.

Stakeholder Engagement and Field Enablement

• Partner with regional leaders, Agency Development, Training, and Marketing to ensure programs are well understood, supported, and effectively executed.
• Translate program strategies into communication materials, playbooks, training content, and field guidelines for practical adoption.
• Serve as a strategic advisor to field leaders by providing insights on adoption challenges, field needs, and on-ground realities impacting execution.

Performance Management and Continuous Improvement

• Monitor KPIs related to recruitment, customer gathering, productivity, persistency, and customer engagement as part of program evaluation.
• Conduct post-implementation reviews and ROI assessments to ensure programs remain relevant, effective, and scalable.
• Maintain consistency of agency programs across regions, while allowing market-specific customization where appropriate.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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