Change Communications & Engagement Lead, Core+

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Change Communications and Engagement Lead, CORE+ to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Communications

Our customers and the business world need to know they can trust us. Corporate Communications focuses on protecting and enhancing AIG’s reputation and valuation. Our multi-disciplinary team acts as an in-house “agency” - deploying high-quality comms capabilities at the forefront of strategic advisory and integrated execution services.

How you will create an impact

The Change Communications & Engagement Lead, CORE+ will play a critical role in supporting AIG’s CORE+ Program - a significant organisational change and risk transformation program focused on strengthening non-financial risk management, governance, accountability, controls and risk culture across Australia and New Zealand.

This role is ideal for a communications professional with deep experience in organisational change, business transformation and employee engagement, ideally gained in a risk remediation, regulatory transformation or complex financial services environment. You will help translate a serious and sensitive regulatory context into clear, practical and confidence-building communications that support leaders, managers and employees through change.

Working closely with Marketing & Communications, Enterprise Risk Management, Legal, HR, the CORE+ Program Management Office and senior leaders, you will develop and deliver communication strategies, leader materials, engagement plans, messaging, FAQs and change narratives that help employees understand what is changing, why it matters, what behaviours are expected and how progress will be evidenced.

This is a 12-month fixed-term contract with the potential for extension, subject to business requirements.

Key accountabilities will include but not limited to:

• Lead the development and delivery of internal communications and engagement activity for the CORE+ Program, ensuring messaging is clear, consistent, practical and aligned with AIG’s broader communications standards.
• Translate complex risk, governance, regulatory and transformation content into accessible employee communications, leader talking points, FAQs, manager toolkits and practical guidance.
• Support the development of the CORE+ narrative, tone and messaging guardrails, helping leaders communicate the program in a way that acknowledges the seriousness of the regulatory context while reinforcing confidence, accountability and progress.
• Partner with the CORE+ Program team, Enterprise Risk Management, Legal, HR, Marketing & Communications and business leaders to coordinate timely, accurate and approved communications across key milestones.
• Develop leader and manager enablement materials that help people leaders explain organisational change, expected risk behaviours, escalation pathways and practical implications for teams.
• Support change adoption by designing communications that connect CORE+ activity to day-to-day work, decision-making, risk ownership, controls discipline and sustainable business performance.
• Monitor employee sentiment, questions, feedback themes and communication risks, feeding relevant insights into CORE+ governance and helping refine messaging where needed.
• Maintain strong controls over sensitive or regulatory-related messaging, ensuring communication remains factual, appropriately positioned and aligned with approved Legal, Risk and regulatory affairs guidance.
• Coordinate communication materials across channels including email, Teams, SharePoint, leadership updates, manager cascades, employee FAQs and supporting presentation materials.
• Help manage communication risks including employee concern or speculation, inconsistent leader messaging, communication fatigue, perception of blame and potential external stakeholder questions.
• Support evidence and reporting of communication activity, including reach, engagement themes, adoption indicators, materials delivered and issues requiring escalation.
• Bring external change communication and transformation experience to help create a structured, engaging and sustainable communications approach that supports long-term risk culture uplift.

What you’ll need to succeed

• Extensive experience in internal communications, change communications, organisational change or transformation communications within a complex corporate environment.
• Proven experience supporting major transformation, remediation, regulatory change, risk uplift or culture change programs; experience in financial services or another regulated industry is highly desirable.
• Strong ability to translate complex, sensitive or technical subject matter into clear, concise and practical messaging for employees, managers and senior leaders.
• Demonstrated experience developing communication strategies, change narratives, leader talking points, FAQs, manager toolkits, engagement plans and multi-channel communication materials.
• Strong stakeholder management skills, with the ability to work confidently with senior leaders, Legal, Risk, HR, program teams and communications colleagues.
• Sound judgement in handling confidential, sensitive or reputationally significant matters, including the ability to manage messaging risks and maintain appropriate approval disciplines.
• Excellent written communication skills, with a clear, professional and audience-led style suitable for executive, leader and employee communications.
• Practical understanding of change adoption, employee engagement, communications measurement and feedback loops that support sustained behavioural change.
• Highly organised, delivery-focused and comfortable working at pace across multiple workstreams, deadlines and stakeholders.
• Collaborative, resilient and proactive, with the ability to bring structure and clarity to ambiguous or fast-moving transformation environments.

Applicants must have valid rights to work in Australia as employer sponsorship is not available for this position.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

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