Senior Program Manager (Workplace Operations)

Join Airbnb as a Senior Program Manager in Workplace Operations. In this role, you will lead and scale programs across the global Workplace Operations organization, driving delivery from inception through ongoing operation and continuous improvement. You will develop and maintain program-level policies, processes, playbooks, and operating standards, and identify gaps in current program offerings to proactively develop solutions. This cross-functional role requires strong program management fundamentals, independent judgment, and the ability to influence stakeholders without direct authority.

Missions

• Lead and scale programs that span the Workplace Operations organization, owning programs end-to-end while building the structure, processes, and tools that enable the broader team to operate consistently and at scale.
• Understand how the work actually gets done today, find where effort is duplicated or handoffs break down, and design a more connected and automated way of operating.
• Build a clear picture of how Workplace Ops teams work today, surface the gaps and opportunities that get in the way of efficiency and alignment, and turn that into a strategic and scalable roadmap.

Profil recherché

- The ideal candidate is comfortable working in a fast-paced, ambiguous environment, skilled at building clarity and alignment, curious about how emerging technology changes operational work, and motivated by improving how teams operate and deliver for employees globally

- Proficiency with program and project management tools (e.g., Airtable, JIRA, or equivalent), and comfort with workflow automation and integration platforms

- Strong analytical skills; comfortable using data to measure program performance, build a business case, and drive decisions

- Experience developing policies, playbooks, and operational tooling for distributed teams

- Experience leading change management for new ways of working, including enablement and adoption

- Previous people management experience preferred

- Experience managing programs with global reach, including stakeholder alignment across functions, regions, and seniority levels

- Customer service orientation and a commitment to delivering a high-quality employee experience

- Practical experience applying AI and automation to operational work - identifying high-value use cases, scoping pilots, and scaling what works

- Strong systems-thinking and process-design skills; ability to build structure and clarity in fast-moving, ambiguous environments

- Comfortable operating with autonomy in a high-visibility environment with senior stakeholders

- Proven ability to influence without direct authority across teams and organizational levels

- Demonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously

- Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences

- 12-15+ years of experience in program management, workplace operations, or a closely related field

- Experience making and defending build / buy / outsource decisions, including vendor evaluation, scoping, and ongoing performance management

- Experience assessing how existing teams operate and translating that assessment into an actionable roadmap of process, tooling, and automation improvements