IT Manager

Description

Airobotics is looking for a hands-on IT Manager to lead the company’s day-to-day IT operations and manage a team of three IT professionals.

This is not a management-only position. The IT Manager will be expected to remain actively involved in troubleshooting, system administration, infrastructure projects, and the implementation of new technologies.

The role combines team leadership, technical execution, service management, and operational ownership. Working closely with the Director of IT & Cybersecurity, the IT Manager will improve the employee technology experience, increase the reliability of the company’s systems, and build scalable and well-documented IT operations.

The IT Manager will support the operational implementation of security requirements across endpoints, identities, infrastructure, and business systems.

Responsibilities

• Manage, mentor, and develop a three-person team covering IT Helpdesk and System Administration.
• Take hands-on responsibility for complex technical issues, system administration, infrastructure changes, and IT projects.
• Manage the company’s daily IT operations and ensure reliable, professional support for employees.
• Define team responsibilities, priorities, escalation paths, service standards, and work procedures.
• Establish a structured service-management operation, including ticketing, prioritization, documentation, escalation, and performance reporting.
• Monitor open requests, recurring problems, response times, workload, and service quality.
• Manage employee onboarding, offboarding, account creation, access changes, equipment preparation, and software provisioning.
• Administer and improve Microsoft 365, Entra ID, Azure-related services, and other corporate systems.
• Manage company endpoints through MDM, including deployment, configuration, patching, encryption, compliance, and software distribution.
• Maintain and troubleshoot office networks, Wi-Fi, internet connectivity, meeting-room technology, and related infrastructure.
• Manage servers, backups, storage, cloud services, and business-continuity capabilities where applicable.
• Manage the complete IT asset lifecycle, including purchasing, inventory, assignment, maintenance, warranties, replacement, and secure disposal.
• Centralize IT purchasing and define approved hardware, software, and configuration standards.
• Manage software licenses, subscriptions, renewals, system ownership, vendors, and external service providers.
• Create and maintain IT procedures, system documentation, inventories, diagrams, and knowledge-base articles.
• Identify opportunities to automate repetitive processes and improve operational efficiency.
• Plan IT capacity, resources, projects, and technology requirements as the company grows.
• Work closely with R&D, Operations, HR, Finance, and other departments to understand and support their technology needs.
• Support the Director of IT & Cybersecurity with the operational implementation of security controls and policies.
• Ensure that IT operations follow company security requirements and promptly escalate suspected security events or risks.

Requirements

• At least five years of hands-on experience in IT operations, system administration, infrastructure, or a similar technical role.
• At least two years in a management position.
• Previous experience managing or professionally leading a team consists of IT support and system administrator.
• Willingness and ability to remain hands-on while managing employees, projects, vendors, and operational priorities.
• Strong practical experience with Microsoft 365, Entra ID, Windows and macOS environments, endpoints, networks, and enterprise IT systems.
• Experience with MDM or UEM platforms, device deployment, patch management, encryption, and endpoint compliance.
• Good knowledge of identity and access management, SSO, MFA, permissions, user lifecycle processes, and access reviews.
• Strong knowledge of networks, Wi-Fi, VLANs, firewalls, VPNs, DNS, and infrastructure troubleshooting.
• Experience implementing or operating an IT ticketing and service-management platform.
• Experience with asset management, procurement, licensing, vendors, and IT budgets.
• Ability to personally troubleshoot complex issues and lead technical work through implementation and resolution.
• Ability to balance urgent operational demands with team management and longer-term improvement projects.
• Strong service orientation and effective communication with technical and non-technical employees.
• Strong ownership, independence, organization, and attention to detail.
• Good written and spoken English.