ServiceNow Technical Lead
First seen by Alion on Sep 22, 2026.
Job Description :
- Extensive development in ServiceNow platform customization in Incident, Problem, Change and Service Level applications and processes.
- Working knowledge and drive integrations with ServiceNow.
- Working knowledge in ITSM core modules, Configuration Management, SOAP, REST methodologies, LDAP, Inbound emails.
- Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integrations with ServiceNow.
- Experience in debugging and optimizing the performance of Client Scripts, Catalog Client Scripts, UI scripts and UI Policies.
- Experience in different ServiceNow modules such as Knowledge management, Incident management, Change management, Problem management.
- Possesses intense knowledge of ITSM processes such as Change, Incident management, Problem Management, SLA and Service Request Management.
- Experience in creating new Workflows and modifying the existing workflows according to new requirements in an efficient manner.
- Experience in creating scripts like Client Scripts, Catalog.
Skills
ServiceNow, ServiceNow ITSM, RESTful API, LDAP, Configuration Management, SOAP Webservices, SSO Integration, ServiceNow Integration, Incident Management, Change Management