Technical Operations Engineer

At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth.

We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team youll have the opportunity to work on exciting projects learn from industry experts and be part of a supportive and inclusive community.

• Monitor and maintain systems to ensure that services run smoothly and disruptions are minimized.
  
• Provide guidance on payment platforms ensures users can use them efficiently reducing user-related errors or support requests.
  
• Work closely with developers and operations personnel to resolve bugs glitches and system problems efficiently.
  
• Assist users in navigating and using payment systems correctly to ensure smooth transactions.
  
• Document all configurations system changes and issues for future reference and compliance purposes to maintain accurate and detailed records that support efficient troubleshooting and ensure system stability.
  
• Maintain a log of both internal system problems and external issues to ensure they are addressed and resolved.
  
• Address missed vouchers by ensuring they are either refunded or reprocessed to ensure financial accuracy and customer satisfaction.
  

• Bachelors degree in computer science or a related field. (ITI & NTI graduates are preferred)
  
• 0-2 years in Technical Support Preferred experience in E-payments platform.
  
• Keen attention to detail to monitor systems effectively and identify subtle changes.
  
• Strong SQL/PL SQL knowledge.
  
• Strong Linux (scripting searching operate .).
  

• Embark on an exciting journey with the Fin-Tech Experts.
  
• Join a workplace that actively encourages and supports all talents.
  
• A support system where you have a safe place to voice your opinion share feedback and be your true authentic self.
  
• Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.