Lab Sepcialist

• Perform laboratory tests accurately and efficiently using approved procedures, techniques, and laboratory equipment.
• Ensure proper specimen collection, identification, handling, storage, transportation, and rejection in accordance with approved procedures.
• Perform daily quality control checks and ensure compliance with laboratory quality, safety, infection control, SOPs, and regulatory requirements.
• Record and maintain accurate laboratory results, reports, and related documentation in the designated systems. · Monitor laboratory equipment, report malfunctions, and ensure proper operation and maintenance.
• Manage laboratory inventory, including monitoring stock levels, preparing purchase requisitions, receiving and verifying supplies, processing GRNs, and maintaining accurate inventory records by regular timely issuing on system.
• Monitor and analyze laboratory consumption and ensure availability of reagents, consumables, and other required materials.
• Register patients in the LDM at collection sites or branches where dedicated customer care staff is unavailable, ensuring accurate patient information, test requests, billing details, and required documentation.
• Provide customer care and front-desk support at branches when required, including assisting patients with inquiries, registration, appointments, and service-related requests.
• Ensure a smooth and positive patient experience and escalate complaints or issues to the appropriate department when required.
• Support branch operations while maintaining laboratory service quality, patient safety, and operational standards.
• Assist in training and guiding new employees, interns, and students on laboratory procedures, systems, safety, and SOPs.
• Participate in audits, training, process improvement initiatives, and departmental
• activities as required.
• Maintain patient confidentiality and ensure all activities comply with organizational policies, professional standards, and applicable regulations.
• Perform any other duties and responsibilities related to the role as assigned by the direct manager

Requirements

· Strong knowledge of laboratory procedures, testing techniques, and specimen handling.

· Technical proficiency in laboratory equipment and automated analyzers.

· Knowledge of quality control and quality assurance practices.

· Knowledge of infection control, laboratory safety, and regulatory requirements.

· Ability to accurately perform laboratory testing and interpret quality control results within the scope of the role.

· Strong attention to detail and accuracy.

· Good communication and interpersonal skills.

· Ability to communicate professionally with patients, medical staff, laboratory staff, customer care teams, and administrative staff.

· Customer service orientation and ability to handle patient inquiries professionally.

· Ability to accurately register patients and enter patient information into the designated system.

· Problem-solving and troubleshooting skills.

· Ability to work independently and as part of a multidisciplinary team.

· Ability to manage multiple tasks and work effectively under pressure.

· Good computer skills and ability to use laboratory and patient management systems.

· Commitment to compliance with professional, ethical, and organizational standards.