Senior Communications Project Engineer

Mission

The Senior Communications Project Engineer is a critical post-sales technical lead dedicated to the APAC market. You will act as the technical integrator/expert ensuring that Enterprise Solutions - encompassing Alcatel-Lucent Enterprise (ALE) core technologies - are deployed with architectural integrity, security, and high reliability. Your mission is to deploy and build the Communication Applications Solution to achieve/meet the complex business requirements with quality technical execution, ensuring the success of both Business Partner-led and Direct Touch projects.

Main Responsibilities

Solution Design & Planning

• End to End Infrastructure Evaluation: Review and analyze existing customer communications ecosystems (Legacy PBX, IP, or Hybrid) to assess their readiness for digital transformation and Solution Implementation.
• Target State Architecture: Propose specific approaches to align communications infrastructure with corporate and Singapore Government (Smart Nation) objectives, focusing on High Availability and Disaster Recovery.
• Solution Implementation: Review and translate/refine the high-level and low-level designs (HLD/LLD) documentations to actual technical instructions, configurable commands, parameters, customizable GUIs & steps on a mix of ALE products (OXE, CCD, VAA, VNA, Dispatch Console, OV8770 etc) and third-party integrations to deliver bespoke end-to-end solutions.

Technical Implementation & Delivery Support

• Technical Authority: Act as the lead Subject Matter Expert (SME) during the post-sales and implementation phases to resolve complex architectural bottlenecks.
• Product Enhancements: Interface with the ALE Comms Architect and Product House (Comms Business Unit) where needed such that the specific requirements/inputs to raise Product Enhancement Requests (PER) by the Comms Architect for critical feature gaps identified during deployment are captured correctly with no ambiguity.

Ecosystem & Partner Enablement

• Cross-Functional Coordination: Lead efforts across services, product specialists, and R&D to ensure the consistency of final deployed solutions.
• POC Support: Support Proof of Concept (POC) environments setup and testing lead by our Comms Architect; Demonstrating the interoperability of ALE solutions with existing customer workflows.
• Partner Mentorship: Share expertise to uplift the technical capabilities of ALE Business Partners (VARs/System Integrators) in Singapore.

Competencies & Experience

Technical Expertise

• ALE Mastery: Deep architectural and technical configuration knowledge of the Alcatel-Lucent Enterprise portfolio, specifically OmniPCX Enterprise (OXE), OmniVista, OpenTouch, and Rainbow (UCaaS/CPaaS).
• Contact Center Specialist: Proven experience in designing and deploying complex Contact Center solutions (ALE OmniTouch CC or Genesys integrations).
• Network & Security: Strong understanding of SIP Trunking, SBCs, VoIP security protocols, and integration with 802.1x network and security environments.
• Certifications: ACFE (Alcatel-Lucent Certified Field Expert) level or equivalent is mandatory. ACSE (System Expert) level is highly preferred.

Professional Skills

• Crisis Management: Capability to work under pressure during high-stakes deployments or system outages, maintaining clear communication with stakeholders.
• Communication: Exceptional English verbal and written skills, with a focus on writing clear, professional technical documentation and proposals.
• Project Risk Acumen: Ability to identify Project risks and impacts during Project planning and execution with a focus on business outcomes rather than just technical features implementation.

Profile Requirements

• Education: Bachelor’s Degree in Telecommunications, Computer Science, Engineering, or a related field.
• Overall Experience: 10+ years in customer-facing technical roles (Customer Engineering, Project Lead or Senior Project Team member).
• Domain Expertise: 10+ years of project implementation and customer technical support experience in the implementation, integration and migration of: Enterprise Voice/VoIP (IP-PBX), Omni-channel Contact Centers (Voice, Email, Chat), Unified Communications & Collaboration (UC&C), Cloud Transition (Private, Public, and Hybrid Cloud models), SIP Trunks and 3rd Party Integrations
• Market Knowledge: Solid understanding of the Government, Public Sector and enterprise landscape, including local regulatory requirements and competitive vendor alternatives.

Functional Competencies

• Accountability: Takes full ownership of the implementation integrity & security of a project from inception to final acceptance.
• Influence: Ability to negotiate and persuade technical stakeholders and partners toward best-practice security and communication standards.
• Continuous Learning: Commitment to staying ahead of market trends and the rapid evolution of AI-driven communications.

Skills

Market Trend Analysis, Assess Infrastructure, Implementation of Best Practices, Software Implementation, High Level Design, Public Sector, Technical Deployment, Software Architecture, Customer Facing Roles, Project Management, Solution Design, Technology Implementation, Telecom Infrastructures, Telecom Engineering, Functional Training, Alcatel Lucent