Manager, IT Business Systems Analysis

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As the Manager, IT Business Systems Analysis, Alcon's Information Technology function, is primarily responsible for leading a team of analysts to ensure IT systems meet business requirements and are delivered on time. You will run day-to-day operations, build effective relationships with business partners, and enhance IT solutions to align with business needs.

In this role, a typical day will include:

• Manage a team of IT business analysts, ensuring the successful delivery of technology solutions across two sites in Tuas
• Collaborate with business leaders to identify technology needs and define requirements, ensuring IT systems and solutions align with business goals and objectives
• Oversee and Lead project execution, ensuring deadlines are met and quality standards are maintained
• Mentor and develop junior analysts, ensuring they have the necessary skills and knowledge to succeed
• Make decisions related to project management, resource allocation, and IT system design
• Provide recommendations to senior leadership regarding technology improvements and process optimizations
• All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training.
• Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations.
• Responsible for the day-to-day operations and management of the service/system(s), ensuring that they are stable, has business continuity (as appropriate), running with minimal disruption to manufacturing operations, and maintained in a validated state.
• Operational and management tasks includes and not limited to the following:
  • capacity, incident, problem, change, patch and lifecycle management
  • owns and/or approves IT operational procedures
  • leads crisis management (including priority 1/2 IT incidents) with relevant stakeholders and Head of IT, if required
  • maintain and ensure all application data is consistent across the various repositories
  • leads gaps assessment

• Ensure adherence to IT, security and compliance standards/requirement set out and defined by external regulatory bodies, Alcon IT and/or Quality Organization.

WHAT YOU’LL BRING TO ALCON:

• Degree in Information Technology (Information Systems, Computer Science, Business Analytics) or equivalent technology related field.
• Minimum: 10+ years in a Senior IT Business Analyst or equivalent position in a manufacturing environment (Medical Device / Pharmaceutical industry preferred)
• Experience in full implementation of mid-large scale IT or OT system as the Technical SME / Project Manager
• Experience in leading a team (physical and remote) to deliver and support IT and/or OT systems (prior experience will be an added advantage)
• Hands-on experience and knowledge in key Manufacturing applications such as MES (Siemens MES Camstar/OpCentre preferred)
• Good hands-on knowledge with Oracle, MS SQL and Postgre SQL databases
• Good hands-on knowledge in scripting and programming (eg. Python) and query languages
• Strong knowledge in compliance frameworks like GxP / CSV / CFR Part11 requirement

HOW YOU CAN THRIVE AT ALCON:

• Join a global leader with a rich history of innovation and excellence in eye care.
• Be part of a collaborative and supportive team culture that values diversity and inclusion.
• Enjoy a competitive compensation package and opportunities for career advancement.
• Make a meaningful difference in the lives of patients worldwide by contributing to cutting-edge advancements in eye health.

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