algoQA Product Support Engineer

AlgoShack • Artificial Intelligence • Commerce • Python • C# • 4 months ago

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Salary

≈ $12k – $31k per year (Estimated)

Location

In office (Bengaluru)

Seniority

Junior · 2+ years exp

Employment

Full-Time

Confirmed on the employer's own hiring board on Sep 26, 2026. First seen by Alion on May 14, 2026.

Overview

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AlgoShack

AlgoShack Technologies is a Bengaluru-based software company that builds algoQA, a test automation platform that profiles an application and generates automated tests with little manual scripting. The company positions algoQA as a self-learning, auto-coding product for software quality engineering, and its engineering work spans web, API and performance testing as well as healthcare imaging workflows built on DICOM. Its openings in Bengaluru are mostly for test automation and QA engineers, architects and product support staff, alongside business development, enterprise sales, marketing and talent acquisition roles.

algoshack.com • HQ: Bengaluru, India • Commerce • Artificial Intelligence • Information Technology • 501-1000 employees

Tech stack of AlgoShack

Role Overview:

We are looking for an algoQA Product Support Engineer to enable and support customers in effectively adopting and utilizing the algoQA platform. The role focuses on onboarding, training, technical guidance, troubleshooting, and supporting advanced usage scenarios to ensure successful automation outcomes.

Key Responsibilities:

Provide onboarding support and help users get started with algoQA
Conduct training sessions and share best practices for effective platform usage
Guide users in designing and implementing automation using algoQA
Assist in debugging, troubleshooting, and resolving product-related issues
Support creation of complex and reusable components for advanced use cases
Collaborate with customer teams to address queries and unblock challenges
Share documentation, knowledge resources, and learning materials
Ensure smooth adoption and continuous usage of the algoQA platform

Required Skills:

Strong understanding of test automation fundamentals
Good knowledge of algoQA platform
Experience with UI/desktop automation tools (e.g., WinAppDriver or similar)
Knowledge of low-code/no-code automation platforms
Basic programming knowledge (C#, Python, or similar)
Strong debugging and troubleshooting skills
Familiarity with QA processes and SDLC
Good communication and stakeholder management skills
Ability to conduct training and knowledge transfer sessions

Experience:

2-5 years of experience in test automation / QA / product support roles

Good to Have:

Experience in healthcare domain (e.g., PACS, DICOM, HL7)
Exposure to AI/ML-based automation tools
Experience in customer-facing or support roles

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